Senior Solution Engineer

The Global AI Village is a co-creation of The Hive’s Global AI Fund. The Village is an AI innovation hub, aggregating AI talent to : support cutting-edge startups in the Bay Area and beyond, bring Bay Area AI tech to the region and selectively incubate high-impact AI businesses.

You will be employed by the Village in this role, but you will be working to drive the regional success of a Bay Area AI cybersecurity investee of The Hive.

More about this role :

As a Senior Solution Engineer at the Global AI Village, you’ll bridge sales and support for a Bay Area cybersecurity startup. The role is primarily for a Malaysian-based key customer, but can grow beyond this.

This role is uniquely positioned at the intersection of sales and support : on the one hand, you’ll partner with client teams to deliver integrations and workflows. On the other, you’ll be the trusted technical contact post-sale acting as first line of defense to solve customers’ support requests.

It’s a role for someone who thrives in both solution design and hands-on troubleshooting, who can switch easily between a whiteboard session with executives and a deep technical dive with operators.

There's a great opportunity for growth and exposure as you will be a bridge between the Bay Area startup and their rapid expansion into the region.

You really need to be self-motivated and empathetic to what the startup's customers really need, and importantly, have a burning desire to do more for their customers.

Your broad responsibilities will centre around :

• Act as subject matter expert and trusted advisor : assessing, implementing, and delivering customized integrations and workflows using industry knowledge, ICS best practices and client needs
• Be first line of defense to solve support requests; coordinate timely resolutions with engineering teams
• Provide training and coaching to customers on how to establish and manage solutions deployment
• Connect the dots between customer pain points and startup’s capabilities to drive measurable outcomes
• Be customer-obsessed and influence customers’ roadmap and improvement requirements
• Work with customers to define technical solutions meeting requirements using a combination of internal and occasionally third-party solutions
• Collaborate with startup’s sales teams to build client relationships by demonstrating technical expertise and deep understanding of needs
• Need to travel in region (up to about 30% of your time)

Ideally you have all or most of the following qualifications :

3 years of experience in developing cybersecurity solutions and services, with a focus on IAM / PAM, ICS environments, and network security

3 years in design and deployment of network security solutions and controls in industrial networks (i.e. network zoning, segmentation, and isolation designs and implementation)

It would be nice if you have :

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

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