No longer accepting applications
Senior Customer Service Specialist (WFH, Livechat)
PIXL SOLUTIONS PTE.LTD.Shah Alam, Shah Alam, Malaysia4 days ago
Job descriptionShift Hours : 11 : 00 AM – 8 : 00 PM (including 1-hour break) Shift Hours : 3 : 00 PM – 12 : 00 AM (including 1-hour break) Proficiency in Mandarin Chinese (written and spoken), with good command of English for internal communication. Strong written communication skills with a professional yet empathetic tone. Interest in technology, mobile apps, and IT knowledge is a strong plus. Problem‑solving ability and resilience under pressure. Reliable, detail-oriented, and able to work independently while following set processes. Prior experience in live chat customer service or APP support is an advantage. Opportunity to work on our own APP products, gaining exposure to IT and the tech industry. Performance bonuses and year-end bonus to reward your contribution. A clear career progression pathway, with opportunities to grow and advance. A supportive and professional team culture that values your development.
Senior Customer Service Specialist (WFH, Livechat)
About Us
We are a growing tech company dedicated to building innovative products for our users. As part of our team, you will support customers and gain exposure to the world of technology and IT, developing valuable knowledge and skills along the way.
The Role
We are looking for a Customer Service Specialist (Live Chat, Mandarin) to join our team. In this role, you will handle customer inquiries exclusively via live chat, ensuring each conversation is resolved with clarity, empathy, and efficiency. You will be the first point of contact for our users and play a key role in delivering an excellent service experience.
What You’ll Do
- Assist users with APP usage, basic troubleshooting, and navigation, gaining hands‑on exposure to IT and product knowledge.
- Quickly understand customer needs and deliver accurate, friendly, and solution‑oriented responses.
- Escalate complex issues to internal tech teams when necessary and ensure timely resolution.
- Share customer insights to help improve our APP and overall service quality.
- Uphold service standards with attention to detail, empathy, and efficiency.
Work Schedule
5 days per week (including weekends), based on a scheduled roster.
What We’re Looking For
What We Offer
#J-18808-Ljbffr
Create a job alert for this search
Customer Service Specialist • Shah Alam, Shah Alam, Malaysia
Related jobs
SME digital finance platform in Southeast Asia.We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fu...Show moreLast updated: 30+ days ago
What You Will Deliver Deliver high quality customer service standards through timely and effective resolution of customer feedback.
Improve and innovate customer service procedures, policies, and st...Show moreLast updated: 30+ days ago
Customer Experience Monitoring and Insight Analysis : Establish a service experience indicator system ， combine qualitative and quantitative analysis, and explore the root causes behind customer fee...Show moreLast updated: 5 days ago
Location : Megan Avenue 2, Kuala Lumpur (MRT / LRT accessible) Working Arrangement : 5 days in office (Duty Roster between 7am to 12am, with 8 working hours per day) What You Will Deliver ...Show moreLast updated: 30+ days ago 
Passionate about blockchain technology and the future of digital finance?.What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?.Unlock your pot...Show moreLast updated: 30+ days ago
Sales Enablement Specialist
Funding Societies | Modalku GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Team Lead, Customer Service
GoGoXKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Promoted
Customer Service Operation Manager - CapCut
ByteDanceKuala Lumpur, Kuala Lumpur, Malaysia ByteDance, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.The CapCut and Jianying‑Security and Compliance department is responsible for the safety and privacy of all global products, inc...Show moreLast updated: 30+ days ago
MY - User Experience Operation
Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Customer Service Specialist
TDCXKuala Lumpur, Kuala Lumpur, Malaysia TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Do you aspire to have a rewarding career where you can thrive, grow, an...Show moreLast updated: 30+ days ago
- Promoted
Product Specialist - Telematics / GPS / IOT
CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Do you take ownership, embrace challenges, and thrive to achieve results?.Do you have the ability to work under pressure and deliver tasks within deadlines?.
We’re a world-leading smart mobility Saa...Show moreLast updated: 30+ days ago
- Promoted
Senior Affiliate Marketer
Alpha Iota BPO Sdn BhdSubang Jaya, Selangor, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist
LendelaKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opa...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service Live Chat (Whatsapp) - November Intake
BjakPetaling Jaya, Selangor, Malaysia We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.
As a Customer Service Representative, you will be the first point of c...Show moreLast updated: 20 hours ago
- Promoted
CRM Specialist
Bitunix Fintech LLCKuala Lumpur, Malaysia We are seeking a data-driven and collaborative CRM Marketing Manager / Specialist to lead our customer engagement strategy through email marketing, push notifications, and lifecycle automation.This r...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service Associate- Rotational Shift
WebhelpKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Associate- Rotational Shift.Webhelp Federal Territory of Kuala Lumpur, Malaysia.We are looking for a customer-oriented and bilingual individual (English / Thai) to join our team as a...Show moreLast updated: 20 hours ago
Team Leader Customer Service (Cantonese Speaker)
GoGoXKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Promoted
Team Lead - Customer support (Call Operations - Cantonese Speaker)
CognizantKuala Lumpur, Kuala Lumpur, Malaysia Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey.
Handle enquiries through phone / live c...Show moreLast updated: 30+ days ago
- Promoted
TikTok LIVE - Global Customer Service Lead, English Speaking
TikTokKuala Lumpur, Kuala Lumpur, Malaysia The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology.
Livestream provides users with a unique ...Show moreLast updated: 30+ days ago
Customer Service Team Lead
Talent RecruitKuala Lumpur, Malaysia English, based in Kuala Lumpur.Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.Handle critic...Show moreLast updated: 30+ days ago
(Native Chinese) Chat Support Consultant, crypto (Remote)
SupportYourAppPetaling Jaya, Selangor, MYQuick Apply
- Promoted
- New!
Provider Relations Specialist
Cigna HealthcareKlang Municipal Council, Klang Municipal Council, Malaysia Detail oriented with proven time management and organizational skills (including the ability to engage in multiple task and meet deadlines / standards).
International mindset to be able to work remot...Show moreLast updated: 20 hours ago
- Promoted
Customer Relations Manager (Remote based)
Alpha Iota BPO Sdn BhdKuala Lumpur, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Show moreLast updated: 30+ days ago