Quality Assurance Specialist

Quality Assurance Specialist

Marsh Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Marsh McLennan invites a talented individual to join our Business and Client Services (BCS) team at Marsh & McLennan Asia Business Services (MMABS). This hybrid role is based in the Pavilion Damansara Corporate Towers, Kuala Lumpur office.

What we will count on you to :

• Conduct Monthly Quality Assurance Reviews of files and processes across all Asia onshore BCS Operations teams, covering all value streams such as Client Onboarding, Placement and Policy Services, and Fiduciary Operations.
• Ensure compliance with Standard Operating Procedures (SOP), market standards, and relevant regulatory requirements to maintain high-quality service delivery.
• Review and update SOPs regularly to reflect current business practices and regulatory changes.
• Identify and analyze errors and omissions (E&Os) caused by negligence within BCS Ops teams, analyze root causes, and assess their impact on business operations.
• Recommend and implement corrective actions, including process improvements and training programs, to address identified gaps and prevent recurrence.
• Collaborate with Asia Head of Internal Control and other stakeholders to enhance quality assurance processes and ensure consistent compliance across all BCS value streams.

What you need to have :

What makes you stand out :

Why join our team :

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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