Cloud Technical Support Engineer

Jobstreet MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia

4 days ago

Job description

Responsibilities

Responsible for provide HUAWEI CLOUD Computing technical support.
Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.
Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.
Interface with engineering partner / on-site engineer to fulfill customer function and performance request.
Develop service FAQs and cases periodically based on service requirements, and share with others.

Qualifications

Degree in Computer Science, Information Technology or equivalent.

Required skills : Linux, basic cloud and networking. Knowledge of security, big data, AI, database, docker and coding experience would have added advantage.

Added Advantages for HCIP / HCIE or other related cloud certifications.

Good communication and customer service skills and the ability to work in a collaborative team environment.

Guidance & training will be provided.

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Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia