Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)Ten Lifestyle Group • Putrajaya, Putrajaya, Malaysia
Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)
Ten Lifestyle Group • Putrajaya, Putrajaya, Malaysia
30+ days ago
Job descriptionFluency in Cantonese, Mandarin & English (both spoken and written). Strong customer service experience, ideally in luxury, hospitality, or concierge services. Excellent time-management & multitasking skills – you’ll be handling multiple high-priority requests. A calm and professional demeanor, even under pressure. Independent, self‑motivated, and accountable – especially in a remote, overnight setting. A passion for solving problems, helping others, and exceeding expectations. Familiarity with APAC markets, especially Greater China, is a plus. Experience supporting high-net-worth or VIP clients is highly valued. Fluency in Mandarin, Cantonese, and English (spoken and written). Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times. Strong ability to work independently and deliver high-quality results with minimal supervision. A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done. Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively. Outstanding time-management and multi-tasking abilities to juggle multiple priorities simultaneously. Strong attention to detail and a drive to meet deadlines and maintain high standards. Enthusiasm for working in a complex, fast-paced, and dynamic environment. Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus. Global exposure : Work with colleagues and members from around the world. Remote flexibility : Enjoy work-from-home convenience while engaging with elite clients. Generous rewards : 3 extra days of annual leave in your 3rd year. 1 full month of paid sabbatical leave every 5 years. Ten Loyalty Rewards Program – think of it as “extra spending money” for your next adventure. Work-from-anywhere holiday program (use any of our 20+ global offices). A workplace that celebrates diversity, values your ideas, and invests in your development.
Location : Malaysia (Fully Remote)
Languages : Cantonese, Mandarin & English (Fluent)
Shift Hours : 10 : 00 PM - 7 : 00 AM MYT, Monday to Sunday, including Public Holidays
Overview
As a Lifestyle Manager on our Overnight Team, you'll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.
Responsibilities
- Serve as a trusted advisor for our premium members – delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
- Communicate confidently and professionally with members via phone, chat, and email.
- Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
- Proactively recommend services and experiences aligned with member preferences and past usage.
- Collaborate with internal teams to ensure seamless execution and follow-up on every request.
- Translate and localise member communications where needed (Mandarin / Cantonese).
- Maintain strong documentation in our internal CRM systems.
Qualifications
Requirements
Benefits
Monthly “Treats on Ten” – surprises on the 10th of every month.
Please note : This is a remote role in Malaysia, and we consider candidates who have the legal right to work in Malaysia.
#J-18808-Ljbffr
Create a job alert for this search
Mandarin Speaker • Putrajaya, Putrajaya, Malaysia
Related jobs
Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a.You’ll support high-profile members by providing personalized solutions and recommendations ac...Show more
Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia
Ten Lifestyle Group • Puchong, Selangor, Malaysia
Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia.Ten Group is looking for passionate, motivated, and resourceful individuals to join our APAC team as a Lifestyle Manager (R...Show more
Last updated: 30+ days ago • Promoted
Customer Concierge Executive - Malaysia
GetHarley • Seri Kembangan, Selangor, Malaysia
Be among the first 25 applicants.GetHarley empowers people to look, feel and be their best selves — at every age.We are the first platform to combine technology with the human instinct and experien...Show more
Last updated: 11 days ago • Promoted
Partner Service Mandarin Speaker (WFH Opportunity)
Concentrix • Cyberjaya, Selangor, Malaysia
Concentrix Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants.Direct message the job poster from Concentrix.
Working days : 5 working days and 2 off days in a week.Intake Da...Show more
Last updated: 5 days ago • Promoted
Events Concierge - Hyatt Regency Kuala Lumpur at KL Midtown
Hyatt Regency • Kuala Lumpur, Kuala Lumpur, Malaysia
Events Concierge - Hyatt Regency Kuala Lumpur at KL Midtown.Hyatt Regency Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
You will be responsible for providing high-end, personalized serv...Show more
Last updated: 30+ days ago • Promoted
Assistant Concierge Manager
Westin Hotels & Resorts • Kuala Lumpur, Kuala Lumpur, Malaysia
Get AI-powered advice on this job and more exclusive features.Rooms & Guest Services Operations.The Westin Kuala Lumpur, No 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 551...Show more
Last updated: 9 days ago • Promoted
Deal Contract Assist Concierge Manager
Infosys Limited • Petaling Jaya, Selangor, Malaysia
Technology|Oracle Cloud|Service Contracts Cloud.Focus efforts and partake in all cadence meetings on deal prioritizations.
exception handling and highly critical cases (“Red Button”).Collaborate wi...Show more
Last updated: 30+ days ago • Promoted
Luxury Lifestyle Concierge – Mandarin / Cantonese, Remote
Ten Group • Shah Alam, Shah Alam, Malaysia
A leading lifestyle management company in Kuala Lumpur is seeking a Mandarin & Cantonese-speaking Luxury Lifestyle Manager.
The role involves providing exceptional customer service, managing request...Show more
Last updated: 4 hours ago • Promoted • New!
Concierge
Four Seasons Hotels Ltd • Kuala Lumpur, Kuala Lumpur, Malaysia
Concierge page is loaded## Conciergelocations : Kuala Lumpurtime type : Full timeposted on : Posted Todaytime left to apply : End Date : December 31, 2025 (30+ days left to apply)job requisition...Show more
Last updated: 30+ days ago • Promoted
Lifestyle Manager - Trilingual Speaker in Malaysia / Fully Remote
Ten Lifestyle Group • Subang Jaya, Subang Jaya, Malaysia
Lifestyle Manager - Trilingual Speaker in Malaysia / Fully Remote.To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese-speaking Luxury Lifestyle Manager in the area of L...Show more
Last updated: 29 days ago • Promoted
Reservations Specialist - Mandarin
TP • Kuala Lumpur, Kuala Lumpur, Malaysia
Reservations Specialist – Mandarin.TP Federal Territory of Kuala Lumpur, Malaysia.Working Hours : 24 / 7 (5 days work, 2 days OFF).
Salary : 4,500 RM (All in packages).Are you passionate about hospitali...Show more
Last updated: 30+ days ago • Promoted
Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)
Ten Lifestyle Group • Petaling Jaya, Selangor, Malaysia
Cantonese, Mandarin & English (Fluent).PM - 7 : 00 AM MYT, Monday to Sunday, including Public Holidays.As a Lifestyle Manager on our Overnight Team, you'll work with high-net-worth members across APA...Show more
Last updated: 30+ days ago • Promoted
Overnight Concierge (Mandarin, Cantonese and English required) - Malaysia
Ten Group • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
Quick Apply
Last updated: 30+ days ago
Events Concierge - Hyatt Regency Kuala Lumpur at KL Midtown
Hyatt Hotels Corporation • Kuala Lumpur, Kuala Lumpur, Malaysia
Events Concierge - Hyatt Regency Kuala Lumpur at KL Midtown.Entry Level Manager • Full-time • Local.Close Inclusive Collection Job Postings Notification.
You will be responsible for providing high-e...Show more
Last updated: 30+ days ago • Promoted
Lifestyle Manager - Travel - Trilingual Speaker - Full remote in Malaysia
Ten Lifestyle Group • Kuala Lumpur, Kuala Lumpur, Malaysia
Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant!.Are you passionate about travel and luxury experiences?.
We’re looking for a dynamic and enthusiastic.A t...Show more
Last updated: 30+ days ago • Promoted
Remote Mandarin / Cantonese Voice Recording for AI Banking
Chemin • Shah Alam, Shah Alam, Malaysia
A technology firm is seeking native Mandarin or Cantonese speakers in Kuala Lumpur, Malaysia for a short project aimed at improving AI technology in the banking sector.
Participants will make phone ...Show more
Last updated: 4 hours ago • Promoted • New!
Lifestyle Manager - Trilingual Speaker in Malaysia / Fully Remote
Ten Group • Subang Jaya, Subang Jaya, Malaysia
To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese -speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management.
If you have a proven luxury hospital...Show more
Last updated: 30+ days ago • Promoted