Customer Service Executive (French Speaker)KuCoin Exchange • Kuala Lumpur, Kuala Lumpur, Malaysia

Customer Service Executive (French Speaker)

KuCoin Exchange • Kuala Lumpur, Kuala Lumpur, Malaysia

18 days ago

Job description

Direct message the job poster from KuCoin Exchange

Responsibility

Deliver fair outcome to our customers and ensure the quality of service in place.
Actively share customer feedback with internal departments to improve the customer experience.
Actively respond to the feedback received from social media.
Work with internal teams to ensure the pre & post service for all products are in place.

Requirements

With 1+ years of hands‑on experience in the fintech or blockchain industry.

Familiar with professional English email writing.

Ability to articulate issues or problems to internal departments.

Knowledge of blockchain would be an advantage.

Good and positive attitude with a keen interest in learning.

Benefits

Competitive pay package (basic salary + transport allowance + meal allowance + night shift allowances + generous KPI bonus program + annual bonus).

Excellent growth and advancement opportunities : we offer you support, skill development, coaching opportunities, and training program to help you succeed.

Employee engagement, recognition, and appreciation program.

Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.

Team Building.

Seniority level

Executive

Employment type

Full‑time

Job function

Customer Service, Finance, and Other

Industries

Consumer Services and Administrative and Support Services

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia

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