Associate - Front Desk Receptionist
PwC MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia4 days ago
Job descriptionNot Applicable IFS - Operations Associate Lead, supervise, and mentor a team of front desk admins, fostering a high-performance team culture committed to exceptional customer service. Oversee and coordinate daily front desk activities including visitor greeting, call handling, inquiries, and escalation management. Nurture hospitality industry best practices to enhance the client and visitor experience at the front desk. Manage staffing schedules and delegate responsibilities to ensure adequate front desk coverage and smooth operations. Train new and existing team members on front desk procedures, firm policies, and service excellence standards. Monitor team performance, provide feedback, and implement continuous improvements to processes and customer service delivery. Liaise with internal stakeholders to manage visitor flow and address operational issues proactively. Maintain thorough knowledge of PwC’s services and protocols to provide accurate and timely information to visitors and callers. Ensure the front desk team upholds professional appearance, behavior, and adherence to PwC’s code of ethics. Develop basic / good working relationships with clients and visitors; maintain professional appearance and behaviour when attending to the general public. Good communication skills, professional appearance and behaviour. Minimum 3 years of hospitality experience with demonstrated leadership of front desk or reception teams. Customer service oriented. Ability to multitask, prioritize, and adapt to dynamic, fast-paced environments. Experience with telephone systems, visitor management technologies, and front desk best practices. Interpersonal and team working skills, professional personal presentation, pays attention to detail, reliable, proactive and demonstrates initiative, able to work in stressful environment. Committed to upholding PwC’s values, ethical standards, and professional business conduct. Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management, and 31 additional skills.
Associate - Front Desk Receptionist
PwC Malaysia, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Description & Summary
At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.
Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose‑led and values‑driven leader at every level. PwC Professional is our global leadership development framework, providing a single set of expectations and transparency on the skills needed for success.
Line of Service
- Internal Firm Services
Industry / Sector
Specialism
Management Level
Responsibilities
Preferred Skills
Education
Degrees / Field Of Study : Not specified.
Certifications
Not specified.
Optional Skills
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
November 30, 2025
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Receptionist • Kuala Lumpur, Kuala Lumpur, Malaysia
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