Senior Key Account Executive | Freight Forwarding Industry

The new role :

• Drive mutually beneficial outcomes that meet both the customer’s expectations (service quality, fair pricing) and company objectives (gross margin, profitability, service expansion, and new project opportunities).
• Identify and pursue opportunities to introduce and sell additional services, deepening the integration between the company and the customer.
• Manage customer feedback, address inquiries promptly, and compile insights for monthly reporting to support discussions with the Business Development Manager.
• Collaborate with Customer Service, Demand & Supply Planning, and Operations teams to ensure service levels consistently meet agreed standards.
• Coordinate with country management to execute projects aligned with customer expectations.
• Partner with the Business Development Manager to manage the onboarding process for new customers.
• Monitor customer business developments proactively, preparing for and adapting to proposed changes.
• Support negotiations and contract renewals in collaboration with the Business Development Manager or Country Head of Commercial.
• Conduct regular meetings and Quarterly Business Reviews to strengthen contractual relationships and foster long-term partnerships.
• Track and analyze customer performance against KPIs, preparing monthly performance reports.
• Provide support on ad-hoc projects and initiatives to achieve team and company goals.

Requirements :

To Apply

If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref : / 027

Consultant : Vivien Joshua

Registration No : -W)

EA Licence No : JTKSM 949A

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