Manager Customer Account Management

Relationship Manager / Key Account Manager – Lifestyle Cluster, Business Development

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Summary

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth.

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals.
• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement.
• Identify the short‑term business needs and objectives of key customers and develop / sell proactive business solutions across the full demand / supply chain.
• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.
• Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team.
• Develop deep insights and actionable recommendations from post‑evaluation analyses and incorporate into customer strategies.
• Manage reporting of sales and projected sales / margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions.
• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.).
• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives.
• Work closely with the cross‑functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution.

Functional Skills And Knowledge

Education

Degree in Sales / Marketing or related fields.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Consumer Services, Retail, and Wholesale Import and Export

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