Sr. Support Engineer, SAP

Rimini Street, IncCentral George Town, Penang, Malaysia

4 days ago

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedInWe are actively seeking a

Sr. Support Engineer, SAP.

This role is based in Malaysia.

Position Summary

The role of

Sr.

Support Engineer, SAP

, to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

Essential Duties and Responsibilities

Experience as a specialist in SAP MM / SD / PP / QM, procure to pay process design, LE, Variant configuration, EDI, development, configuration, implementation, and post go live.

Experience in Manufacturing and Supply Chain, Planning, Procurement, Production stockroom and other related functions and Quality departments.

Connect with stakeholders, business division leaders and business users to gain a full understanding of the problems they are looking to solve.

A minimum of 2 End to End Implementations.

Ask the right questions to business division leaders from Supply chain and production to begin the discovery process.

Analyze and Architect scalable, flexible solutions that are extensible to future business needs using SAP ECC, SAP S / 4 HANA.

Evaluate and articulate solution value to all levels of the organization.

Create innovative and practical designs that account for the end-to-end technical solution of a system, in line with the business strategy and objectives and within the context of available technology environment.

Communicate the designs, intended architecture, and work closely with Developers and Analysts and lead with Planning, testing, deployment until final delivery of the solution to the stake holder.

Perform hands-on solution design, solution architectures, architecture roadmaps, prototyping, proof-of-concepts, and development tasks.

Contribute to the development of governance structures, methodologies, and compliance activities.The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC) / S4 Hana including proficiency with SAP product module / suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

Experience

10+ years relevant SAP experience particularly with MM / SD / PP / QM Modules;

10+ years direct support of application end-users in a Corporate environment;

Qualifications and Skills

A track record of successful roles in SAP implementations, roll-outs or application support;

Relevant working knowledge and understanding of supporting business processes;

Analytical, logical problem resolution skills;

SAP certification(s) preferred;

Knowledge of maintenance / patching mechanics and SAP architecture;

Demonstrable history solving complex problems across multiple modules.

Superb trouble-shooting skills and tenacity in problem solving

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

Strong knowledge of key application functionality, tables and relationships

Deep knowledge of SAP customization / extension methodologies

Excellent development skills using SAP toolset

Excellent interpersonal, presentation and communication skills – verbal & written

Attention to detail and the ability to learn quickly

Extreme focus on Client satisfaction

Demonstrated ability to work independently and as part of a team

Ability to work calmly and professionally in high pressure situations

The ability to work remotely from a home based office in a virtual environment

8+ years relevant SAP experience particularly with PP / QM Modules experience

Good to have Food Processing Industry experience

A track record of successful roles in several SAP implementation or upgrade projects

Analytical, logical problem resolution skills

SAP certification(s) preferred

Expertise with SAP 4.x and ECC / S4 Hana, including full life-cycle implementation experience, configuration and administration of the application

Knowledge of maintenance / patching mechanics and SAP architecture

Demonstrable history solving complex problems across multiple modules

Preferred Qualifications

Knowledge of any Country Specific Solutions would be an advantage.

A consulting background, while not mandatory, would be useful.

Experience with localizations and global implementations would be an advantage.

Education

Bachelor’s degree in computer science, Information Technology, or a related field

Location

Malaysia

Language

Fluency in both English (Mandatory) & Bahasa (Mandatory) & Mandarin (Optional)We are looking for talented, passionate people to help us build our future atOur work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs :

Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol since October 2017

Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies

Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here : Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.To learn more about how Rimini Street is redefining the enterprise software support industry, visitPlease Note : Rimini Street does not accept resumes submitted by recruiting / staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.In 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary

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Support Engineer • Central George Town, Penang, Malaysia

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