Customer Contact Center
RHB BankKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionPreferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers Excellent leadership, interpersonal, communication & motivational skills. Good knowledge in retail products and services Customer service and leads management skill. Good knowledge in Customer Care / Call Center system eg. CRM, CC Pulse, NICE & WFM. General computer skill. Proficient in either Mandarin or Cantonese and English is a must Malaysian Native speaker with the above or more required languages is an added advantage Willing to work on 24 / 7 shift cycle
Key Responsibilities
- Understand the different types of services and products offered to customers
- Provide and communicate information on new product and services for affluent customers
- Facilitate customer calls and resolve customer issues
- Manage disgruntled customer, handle customer complaints and escalates to relevant parties
- Process customer request and ensure communication to relevant parties
- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank's policy and guideline.
Requirements
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Customer Contact Center • Kuala Lumpur, Kuala Lumpur, Malaysia