Customer Onboarding Team Lead Kuala Lumpur

Overview

Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we\'re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Onboarding Team Lead role, you’ll be leading our Onboarding Team to deliver fast, delightful, and impactful activation experiences for our customers. You’ll coach a team of onboarding managers and specialists, own the full onboarding journey, and leverage AI tools and automation to drive both efficiency and customer satisfaction.

We’re looking for someone who’s tech-savvy, strategic yet hands-on, and passionate about helping SMEs succeed through a seamless onboarding journey.

Responsibilities

• Team Leadership & Coaching : Lead, coach, and manage a team of 11 onboarding managers and specialists
• Evaluate performance, provide feedback, and build a culture of continuous learning and accountability

Onboarding Process Ownership

AI & Automation

Collaboration & Alignment

Performance Tracking

How you will need to be

What you need to have

What makes working at StoreHub awesome (and refreshing!)

Communicate for Clarity

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

#J-18808-Ljbffr