Technical Support Engineer

Overview

Ant International is a global digital payment, digitisation and financial technology provider with headquarters in Singapore and operations across Asia, Europe, the Middle East and Latin America. Our unified techfin platform supports financial institutions and merchants of all sizes to achieve inclusive growth through a comprehensive range of digital payment and financial services solutions. To learn more, please visit

Role

We are seeking for Senior and Junior Technical Support Engineers for our Malaysia Tech Center, to work on end-to-end solutions for cross-border payments for our global merchants and globalization business.

Key Responsibilities

• Act as a customer advocate, provide proactive services to improve the health and stability of software operational health in assigned accounts, as part of Ant enterprise support plan.
• Bring to the customer successful operation and realization of value of Ant products.
• Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
• Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Ant solutions in assigned accounts.
• Demonstrate strong communication, consulting and customer-facing relationship management skills.
• Be the point-of-contact for after-sale delivery of proactive services, best practice advice and guidance, and act as the customer’s technical advocate within Ant.
• Coordinate with Account Management, Support, Consulting, and Engineering teams to ensure technical queries are addressed in a timely manner to meet project timelines and requirements.
• Maintain a deep understanding of products and technologies involved to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.

Key Requirements

Seniority level

Employment type

Job function

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

#J-18808-Ljbffr