Customer Success & Implementation Specialist

Capcon AsiaKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Customer Success & Implementation Specialist

Key Projects

Lead end-to-end implementation of SaaS solutions for enterprise clients.
Manage technical integrations with cloud platforms (AWS, Azure, GCP).
Act as the primary contact for clients, ensuring smooth onboarding and adoption.
Work with internal teams to resolve implementation challenges and enhance customer experience.

Responsibilities

Own the entire customer implementation lifecycle , from onboarding to ongoing support.

Ensure integrations are delivered on time, within scope, and aligned with business needs.

Proactively identify and address technical and operational gaps for customers.

Facilitate customer training, workshops, and best practices for product adoption.

Must Have

3+ years of experience in customer success, implementation, or technical account management.

Strong technical background (Computer Science, IT, or related field).

Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP).

Familiarity with project management tools (JIRA, Confluence, Trello).

Excellent problem-solving and stakeholder management skills.

Nice-to-have

Experience in SaaS, HR tech, or enterprise software.

Knowledge of Agile, Scrum, or DevOps methodologies.

Strong presentation and training capabilities.

Level / Grade

Report to the Head of Customer Experience.

Work arrangement / Location

Hybrid role based in KL

Location :

Hybrid (2 days a week in the office) based in KL

Please do click the "apply" button or via our careers page below.

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Customer Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia

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