Cloud Data AI Ops Engineer (Tier 2)

CloudMile Federal Territory of Kuala Lumpur, Malaysia

CloudMile Federal Territory of Kuala Lumpur, Malaysia

Overview

CloudMile, a leading AI and Cloud technology company in Asia that focuses on digital transformation and growth for its corporate clients. We are the winner of the 2023 Google Cloud Sales Partner of the Year for the Greater China region, recognized for its innovative thinking, outstanding customer service, and best-in-class use of Google Cloud products and services. As a member of the “CloudMiler” team, you will be at the forefront of assisting companies in Asia in their digital transformation by leveraging cloud technology, data, and AI. We value collaboration and shared goals over the notion of a lone “superstar.”

As a Tier 2 Cloud, Data & AI Operations Engineer , you will be the second line of defense for our customers, responsible for resolving complex technical issues escalated from our Tier 1 team. You will proactively manage key customer environments, acting as an extension of their internal operations team. This role requires a deep understanding of cloud infrastructure, with an added focus on data pipelines and AI workloads. If you are passionate about solving complex problems, proposing innovative solutions, and building strong relationships with clients, we are interested in talking to you!

“CloudMiler” is a group of smart people, passionate about cloud computing, data, and AI. We believe that world-class support is critical to customer success.

Key Job Responsibilities

• Handle Escalations : Serve as the primary escalation point for complex technical issues that are beyond the capabilities of the Tier 1 team.
• Proactive Management : Proactively monitor, manage, and optimize the cloud environments for a portfolio of managed service customers.
• Improvement Proposals : Continuously identify opportunities to enhance customer environments by proposing improvements related to cost optimization, security hardening, and performance tuning.
• Customer Stakeholder Management : Act as a key technical contact for customer stakeholders, participating in regular reviews to discuss operational performance, upcoming changes, and new initiatives.
• Troubleshooting : Apply advanced troubleshooting techniques to diagnose and resolve issues across cloud infrastructure, networking, security, and especially data and AI services.
• Data & AI Operations : Provide operational support for data pipelines, ETL / ELT jobs, machine learning model deployments, and AI APIs, ensuring their stability and performance.
• Automation : Develop and maintain scripts and automation to streamline operations, reduce manual tasks, and improve overall efficiency.
• Mentorship : Coach and mentor Tier 1 CloudOps Engineers, sharing knowledge and providing guidance on complex issues.
• Documentation : Create and maintain detailed technical documentation, including runbooks, standard operating procedures, and knowledge base articles.

A Day in the Life

We promote advancement opportunities horizontally and vertically across the organization to help you meet your career goals. We offer programs to help you acquire certification and develop the skills required to be successful in your role.

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Preferred Qualifications

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