Cash Management Operations

Senior Consultant | Banking and Financial Services

Job Responsibilities Provide strategic leadership to the SWIFT Operations team based in the Malaysia hub, ensuring consistent adherence to the highest standards of operational excellence. Oversee and coordinate daily team activities, including transaction processing, volume management, team huddles, recruitment, and staff development. Proactively escalate issues to the Singapore team, ensuring timely resolution and alignment with service expectations. Monitor and ensure compliance with all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) agreed with the Singapore team. Uphold rigorous standards of operational control and regulatory compliance to safeguard the interests of the Group and its clients. Maintain audit readiness across all processes, ensuring alignment with internal and external assurance functions. Manage operational risk indicators and maintain error rates within defined thresholds. Address and resolve queries and complaints from the Singapore team in a timely and professional manner. Ensure the team is adequately trained, engaged, and equipped to meet performance expectations. Develop and maintain backup resources to ensure uninterrupted service delivery. Ensure full compliance with Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP) requirements, including participation in scheduled testing. Provide technical and operational guidance to team members as needed. Participate in cross-functional projects and strategic discussions with the Singapore team. Job Requirements Bachelor’s degree or diploma in a relevant discipline. Minimum of 10 years’ experience in SWIFT operations, with comprehensive knowledge of various SWIFT message types. Strong technical understanding of SWIFT message flows and their integration with banking systems and external networks. Proven ability to manage multiple priorities and deliver under tight deadlines in a dynamic environment. Demonstrated leadership capabilities, with strong stakeholder management and team motivation skills. Excellent analytical and problem-solving abilities, with a focus on innovation and continuous improvement. Self-motivated and capable of working independently, while fostering collaboration within the team. Exceptional communication and interpersonal skills, both written and verbal. Proficiency in Microsoft Office applications.

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