Transformation & Transition Manager

Overview

Job Title : Transformation & Transition Manager

Location : PJ, Selangor, Malaysia (Hybrid; travel to client locations as required)

Reports To : Senior Manager, Quality

Employment Type : Full-Time

About the Role : We are seeking an experienced Transformation & Transition Manager from the shared services or BPO industry to lead end-to-end transition activities and drive transformation initiatives. The role involves managing complex programs, coordinating global teams, and implementing strategies to improve operational efficiency and innovation.

Responsibilities

• Transition Management : Lead end-to-end transition activities from RFI stage to service delivery.
• Transition Management : Develop and manage comprehensive transition plans covering people, processes, systems, and governance.
• Transition Management : Ensure compliance with SLAs, KPIs, and contractual obligations during transition phases.
• Transition Management : Collaborate with internal teams, clients, and suppliers to identify and prioritize risks, actions, and decisions.
• Transition Management : Coordinate cross-functional teams to ensure operational readiness and smooth knowledge transfer.
• Transition Management : Take part in due diligence (DD) and process discovery (PD) to understand client requirements.
• Transition Management : Act as point of contact for creating and achieving transition milestones.
• Transformation Leadership : Design and execute transformation strategies to enhance operations and drive innovation.
• Transformation Leadership : Identify and implement cost savings, efficiency improvements, and risk mitigation initiatives.
• Transformation Leadership : Champion continuous improvement and digitalization across functions.
• Transformation Leadership : Drive adoption of new processes, systems, and services throughout the client lifecycle.
• Program & Change Management : Manage large-scale transformation programs across the business.
• Program & Change Management : Apply structured methodologies such as Lean Six Sigma, Agile, or PMP to manage risks, dependencies, and stakeholder expectations.
• Program & Change Management : Monitor and report on program performance, ensuring alignment with business objectives.
• Stakeholder Engagement : Build and maintain strong relationships with internal and client stakeholders.
• Stakeholder Engagement : Facilitate governance meetings, transformation workshops, and executive briefings.
• Stakeholder Engagement : Act as a change agent, guiding stakeholders through transformation journeys.

Qualifications

Preferred Attributes

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