Team Leader - Mandarin IT Helpdesk

Bilingual Technical Helpdesk - Team Leader

Full Job Description

We are seeking highly motivated and technically inclined individuals to join our dynamic

team as Fibre Broadband Technical Helpdesk Agents. In thisrole, you will be the first point of

contact for customers experiencing technical difficulties with their fibre broadband services.

You will be responsible for diagnosing and resolving customers broadband issues effectively

and efficiently, ensuring a high level of customer satisfaction.

Key Responsibilities :

• Receive and handle inbound callsregarding fibre broadband technical issues
• Diagnose and troubleshoot a wide range of 10G PON technical problems, such as

installation, Internet connectivity,slow speeds, ONT / router issues, Wi-Fi connectivity,

and voice problems remotely

friendly manner, ensuring timely resolution of issues

expectations

offered by client and fibre broadband technologies

Job Requirement :

protocols, equipment, and tools used in broadband and fibre networks)

GPON (Gigabit Passive Optical Network) is preferred

and understand Mandarin.

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