Assistant Manager, Business Continuity Management

Assistant Manager, Business Continuity Management

AEON Bank Federal Territory of Kuala Lumpur, Malaysia

The Assistant Manager, Business Continuity Management is responsible for developing, implementing, and maintaining the organization’s business continuity. This role ensures organizational resilience by minimizing the impact of disruptions on operations, reputation, and customer service. The role works cross-functionally with business units, risk owners, IT, and leadership to ensure preparedness, alignment with regulatory requirements, and continuous improvement.

Job Responsibilities

• Support the BCM Lead in implementing the AEONBANK’s BCM strategy and roadmap.
• Maintain and update all BCM-related activities (Risk Assessments, Business Impact Analyses, BCPs, DRPs, crisis management plans, and test records) within the centralized BCM system - GRAC.
• Ensure system data integrity, timely updates, and consistency of documentation across all business and technology units.
• Support the facilitation, review, and critical assessment of RAs and BIAs conducted by Business Units and Functional Lines. Ensure comprehensive identification of potential threats, vulnerabilities, and operational risks, including accurate mapping of critical processes and interdependencies.
• Utilize the BCM system to track impact tolerances, Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), Maximum Tolerable Downtime (MTD), and interdependencies across all business processes.
• Coordinate the development, review, and ongoing maintenance of Business Continuity Plans (BCPs) and Disaster Recovery Plans (DRPs) across business and IT units.
• Ensure plans are current, accessible in the BCM system, and aligned with BNM’s BCM and RMiT guidelines.
• Assist in maintaining the AEONBANK’s Crisis Management Plan (CMP) and ensure roles, contacts, and escalation procedures are up to date in the BCM system.
• Support incident coordination activities during disruptions and track response actions using the system’s workflows.
• Schedule, coordinate, and document continuity testing activities including tabletop exercises, IT DR drills, and scenario simulations.
• Use the BCM system to log test results, lessons learned, and track follow-up actions.
• Analyze test results and make necessary improvements to enhance preparedness.
• Support assessment of continuity capabilities of critical third‑party service providers to ensure they align with the organization’s requirements.
• Develop contingency plans for supplier disruptions that may affect the organization.
• Assist in ensuring full compliance with BNM PD, PayNet PD and RMiT.
• Prepare system-generated reports, dashboards, and documentation to support audits, inspections, and internal governance.
• Stay updated on regulatory requirements related to business continuity and disaster recovery.
• Coordinate and deliver training and awareness programs for business and technology teams to educate employees and stakeholders on business continuity management principles, practices, and responsibilities.
• Prepare regular reports on business continuity and disaster recovery activities for senior management, risk committees, and the board of directors.
• Generate reports and metrics across all modules within the GRC system - including Compliance, Operational Risk Management (ORM), and Third‑Party Risk Management (TPRM) as well as business continuity data using the centralized BCM system, ensuring timely and accurate updates for senior leadership and oversight bodies.

Job Requirements

Seniority level

Associate

Employment type

Full-time

Job function

Other

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