Anti-Fraud Team Leader
Hytech Consulting ManagementKuala Lumpur, Kuala Lumpur, Malaysia4 days ago
Job descriptionDevelop and maintain Anti-Fraud SOPs, escalation procedures, and internal risk guidelines. Generate fraud trend reports and risk management summaries for management review. Recommend proactive measures to reduce exposure to emerging fraud types and improve Support training initiatives to raise fraud awareness across the broader operations and sales teams. Work closely with the Deposit & Withdrawal, Compliance, and Customer Support teams to ensure end-to-end case resolution. Coordinate with the Product and Engineering teams to refine fraud detection tools and Liaise with regional teams (Taipei, Malaysia, Philippines, Morocco) to align risk strategies across time zones and markets. Bachelor’s degree in Finance, Business, or Risk Management (or equivalent work experience). 4–6 years of experience in fraud operations, payment risk, or trading compliance. Proven leadership / management experience in a high-volume, risk-sensitive environment. Strong analytical and investigative skills; ability to interpret behavioral and transactional data. Excellent written and verbal communication skills in English; proficiency in Mandarin preferred. Familiarity with AML concepts, chargebacks, and dispute management is a plus. Certifications such as Chainalysis Reactor or Lean Practitioner are advantageous. Good at Excel and other Microsoft office tools. Familiar with SOP Writing. Open to Shift rotations, mainly 9am - 6pm or 2pm-11pm
Responsibilities
- Establish and lead the new Anti-Fraud Operations Team, defining team structure, responsibilities, and workflows.
- Oversee daily case reviews related to suspicious withdrawals, account takeovers, friendly fraud, identity theft, and social engineering.
- Manage workload distribution, ensure SLA adherence, and drive operational excellence within the fraud prevention function.
- Conduct quality reviews of investigations and ensure findings are properly documented.
- Conduct comprehensive investigations using internal tools and data analytics to identify
- Review and validate client-submitted documents (KYC, source of funds, proof of transfer) for authenticity and compliance.
- Analyze trading behavior to identify potential abuse (arbitrage, money circulation, bonus
- Collaborate with payment partners and compliance teams to resolve high-risk cases effectively.
Policy, Process, and Reporting
Cross-Functional Collaboration
Qualifications & Skills
Shifts / Work hours
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Team Leader • Kuala Lumpur, Kuala Lumpur, Malaysia
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