Senior Software Engineer

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We are seeking a highly skilled Tech Lead with a focus on API Platform Management and Features Development to join our team and oversee the operational and development aspects of our Azure GenAI platform, with a specific emphasis on the Secure GPT service. The ideal candidate will be responsible for ensuring the platform's performance, quality of service, security, and driving the development of new features and enhancements. This role also involves leading a small team of developers and managing incidents.

Responsibilities

• Take ownership of service issues and incidents, driving them to resolution, and keeping stakeholders informed throughout the process.
• Lead a small team of developers in the design, development, and delivery of new features and enhancements for the Secure GPT service.
• Develop new functions around Secure GPT API usage.
• Identify opportunities for improvement in API Operations processes and procedures, particularly in observability automation and customer service delivery, and drive the implementation of these improvements.
• Serve as a point of escalation for stakeholders seeking assistance with API Operations and ensure a seamless user experience.
• Troubleshoot and resolve any API-related issues to ensure seamless user experience and high service availability.
• Ensure compliance with security and regulatory requirements related to the Secure GPT service.
• Collaborate with the broader Secure GPT international team to deliver exceptional customer service to internal stakeholders.

Experience

Preferred Qualifications

Technical skills

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Must Have (Leadership & Communication)

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Seniority level

Employment type

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