Client AdvisorRichemont • Kuala Lumpur, Kuala Lumpur, Malaysia

Client Advisor

Richemont • Kuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

JOB MISSION

As an Ambassador of the Maison, this role ensures a unique client experience before, during and after a sale and proactively develops their client portfolio. You will also participate in the daily boutique operations.

KEY RESPONSIBILITIES

Sales Achievements

Ensures a unique and exceptional client experience during a sale
Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
Adapts according to client(s) needs and motivations
Strives to always improve and surprise the client(s)
Deals with ease during negotiations and objections
Transmits the passion and values of the Maison
Acts as the privileged contact for the client(s) in case of After Sales
Meets individual and boutique targets, both quantitative and qualitative
When applicable, deals with Care Service by managing repair orders

Client Relationship & Portfolio Development

Cultivates strong client relationships and develops client loyalty

Efficiently develops the client portfolio (Sales & Care Service when applicable)

Executes targeted CRM actions

Participates to client events and acts as an Ambassador of the Maison

Daily Boutique Operations

Respects all brand and boutique policies and procedures

Participates to inventories

Participates to the set up and breakdowns at opening and closing of the boutique

Participates to the implementation of Visual Merchandising guidelines

Assists with special projects when requested

QUALIFICATIONS

Possess commercial acumen with good selling skills

Service and client focused

Strong interpersonal skills, curiosity and team spirit

Preferably with relevant luxury retail background of at least 3 to 7 years of experience in a similar retail environment

Good product knowledge in luxury retail landscape

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Client Advisor • Kuala Lumpur, Kuala Lumpur, Malaysia

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