Information Technology Help Desk Support
ZipZipeKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionBasic understanding of website operations and content management systems (especially WordPress and Shopify ). Familiarity with website hosting concepts (DNS, SSL, email routing, etc.) is a plus , but not mandatory. Strong troubleshooting and analytical skills. Ability to translate technical details into clear, client‑friendly explanations. Experience using ticketing systems or CRM platforms is preferred. Self‑motivated, organised, and capable of handling multiple requests simultaneously. Diploma or degree in Information Technology, Computer Science, or related field. Prior experience in website support, IT helpdesk, or technical customer service. Basic knowledge of cPanel, WHM, or web server environments is advantageous. Fluent in English , with conversational ability in Mandarin or Cantonese , highly preferred. This position is open to Malaysian citizens and candidates with full working rights in Malaysia. No remote work is available; only genuine candidates who are committed to career growth. Bilingual is welcome but not required. Opportunities for professional growth and skill development. The chance to work with an innovative team that values creativity and results. Annual leave, SOCSO and EPF contributions, and medical benefits .
Information Technology Help Desk Support
ZipZipe WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ZipZIpe is a full-service digital partner supporting agencies and in-house marketing teams worldwide. We specialise in powering businesses behind the scenes with domain registration, web hosting, business email, SSLs, website development, SEO marketing, and white-label solutions.
The Role
We are looking for an organised and tech‑savvy IT Support Helpdesk team member to assist our clients with website-related technical issues. You will be the first point of contact for support requests, responsible for diagnosing common issues, documenting details clearly, and escalating more complex cases to the IT development or server teams. This role is essential in ensuring client satisfaction through clear communication, timely updates, and seamless coordination with the technical team.
Key Responsibilities
- Serve as the first point of contact for clients experiencing website issues (WordPress, Shopify, or other CMS platforms).
- Receive, log, and categorise all incoming support requests via email, chat, or ticketing system.
- Provide clients with clear updates and explanations in non‑technical language.
- Escalate advanced or server‑related issues to the IT or development team with detailed documentation.
- Follow up with clients to confirm resolution and ensure satisfaction.
- Maintain an accurate record of issues, resolutions, and internal communication in the support system.
- Collaborate closely with internal teams to improve support efficiency and reduce recurring issues.
Required Skills & Experience
Preferred Qualifications
What We Offer
Location
KL Trillion, conveniently located within a 5-minute walk from MRT and LRT stations
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Information Technology • Kuala Lumpur, Kuala Lumpur, Malaysia
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