Retail Sales Manager, Credit Card (Walk-In Interview 6 November 2025)

Responsibilities

• Accomplish department objectives by supervising staff and organizing and monitoring work processes.
• Setting sales targets and deadline that in line with company business.
• Plan appraises job results and prepares work schedules for sales agents locally and / or across region.
• Passionate, innovative and the ability to lead in driving culture change / new way of doing things.
• Being energetic and creative person with positive mindset in planning and driving sales performance.
• Accomplishes staff job results by coaching, counselling and disciplining employees i.e sales agents / telesales.
• Monitoring and track sales agents performance and productivity and overall performance Weekly / Monthly.
• Collaborate with HR and Sales Manager on recruitment and staff training – both new and existing, conduct training on need basis.
• Provides quality services, implement and enforcing quality with customer services standards.
• Ensuring application forms and documentation submitted timely and organize manner as stipulated for relevant decision and approval.
• Contribute to team effort by accomplishing related results as needed.
• Understand customer financial needs and objectives and implement best practices and more time to facilitate sales through customized sales pitches to customer.
• Resolve customer complaints regarding sales and services.
• Prepare and submit sales reports for Top Management i.e Sales & Distribution Head and Direct Sales Manager
• Ensure adherence and compliance to all internal policies / guidelines and external regulatory requirements.
• Protect the image and brand of the Bank.
• Any other duties / assignment as and when directed / assigned by the superior from time to time / as per business requirement from time to time.

Qualification

Years of Experience

Specific Skills / Knowledge and Certification required

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Banking

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