Application Engineer

The Application Engineer is responsible for providing technical and sales support for the products of both industrial and Hydro. He / she will develop and execute a strategy for providing technical and sales support to the ROA Sales Managers, Distributors and Customers in the APAC Region.

Essential Duties and Responsibilities

• Support field installation and work closely with sales team to provide the customer with an appropriate solution & application, using technical product knowledge and analytical skills.
• Provide telephone and email technical support.
• Create training programs and conduct on-site trainings for RSMs, distributors and customers on both Industrial and Hydro Systems complete product line.
• Establish and maintain relationships with customers to make customer technical issues / requirements understood and addressed in a timely manner.
• Document technical data generated by the assigned project consistent with engineering policies and procedures. Complete all required GCS in a timely manner.
• Provide customers’ feedback to our R&D organization to ensure continual improvement.
• Continual updating of internal products and changing OEM requirements.
• Travel to customer locations as required.
• Ability and willingness to travel up to 50%, including international.

Qualifications / Requirements

Seniority level

Employment type

Job function

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