Senior Enterprise Architect - Customer EngagementMaybank • Kuala Lumpur, Kuala Lumpur, Malaysia
Senior Enterprise Architect - Customer Engagement
Maybank • Kuala Lumpur, Kuala Lumpur, Malaysia
25 days ago
Job descriptionOwn the customer engagement target state architecture & lead discussions with business & technology stakeholders to continuously align the target state roadmap. Drive initiatives that translate customer engagement capabilities into architectural designs that support business transformation. Maintain architecture roadmaps, capability heat-maps, and application rationalisation for the customer engagement domain. Effectively communicate customer engagement architectural plans and strategies across the organization proactively. Ensure that business architecture and initiatives comply with all regulatory standards and align with enterprise-wide architectural standards. Govern the implementation of business architecture standards across projects and initiatives. Stay abreast of industry trends and developments in global banking and customer engagement. Produce insightful research on future trends and potential business impacts. 15+ years of proven experience in enterprise or solution architecture, with at least 5 years dedicated to customer engagement business architecture within a financial services environment. Bachelor’s degree in Business, Information Technology, or a related discipline; Master’s degree or professional chartered qualifications in Accounting, Banking, Finance, or Markets (CA, CB, CFA, CMT) are a strength. Demonstrated track record in CRM / omnichannel modernization and large-scale business architecture initiatives that align with enterprise-wide strategic transformation and technology objectives.
Senior Enterprise Architect - Customer Engagement
Maybank WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Description :
- Define and maintain the Customer Engagement current and target state business architecture aligned to BIAN service domains.
- Identify opportunities to align IT and business strategies, enhancing customer experience, service excellence, and competitiveness.
- Experience in Target Operating Model development in Digital Sales & Service, Onboarding, CRM / Customer Data Platforms, Contact Centre or Complaints Management.
Leadership in Customer Engagement Business Capabilities :
Governance and Standards Compliance :
Innovation and Research :
Job Requirements :
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Enterprise Architect • Kuala Lumpur, Kuala Lumpur, Malaysia
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