(A) Solution Specialist (Contact Center Software Solution)
Idealseed Resources Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia4 days ago
Job descriptionUniversity degree in Computer Science, IT or equivalent. At least 1 year of development / support experience in Contact Center platform. Strong working and technical knowledge in Genesys Platform deployment and support, Database (SQL, Oracle or Postgres), HTML5, CSS3, Kubernetes, Cassandra, JSON, Webservices (Rest / Soap) API, Linux (Redhat / Centos). Good to have exposure to Contact Center & Telephony Concepts. Candidate must be independent, have a proactive working attitude, be passionate in technical skills and results-oriented, and have a strong desire to succeed. Strong communication skills – both written, oral and presentation in English and Bahasa Malaysia. Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind. Strong analytical and problem-solving skill. Fresh graduates are encouraged to apply. Applicants should be Malaysian citizens.
(A) Solution Specialist (Contact Center Software Solution)
Job Title : Solution Specialist (Contact Center)
Job Description
Responsibilities
- To manage new customer’s project from requirement mapping, deployment, testing, user training, commission to maintenance.
- Troubleshooting system, network problems, diagnosing and solving related hardware or software faults.
- Analyze, follow-up and resolve any support enquiries from customers and vendors.
- Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
- Continuously maintain, improve and share technical knowledge and explore new technologies with the team.
- Able to prioritize and manage a few open cases at a time.
- Establish a good working relationship with customers and other professionals such as internal developers.
- Able to work outside of normal working hours or weekends occasionally to support operations running 24x7.
Requirements
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Solution Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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