Associate Technical Support Engineer
CTC GLOBAL SDN BHDMalaysia, Malaysia30+ days ago
Job descriptionTechnical Support : Provide basic troubleshooting and support for desktop hardware, applications, printers, and network-related issues. Installation & Configuration : Assist with the installation, configuration, and de-installation of Microsoft Windows OS, software, and in-house applications. Break / Fix Troubleshooting : Perform initial troubleshooting for hardware and software problems, escalating more complex issues to senior engineers. Preventive Maintenance : Participate in preventive maintenance tasks to ensure system stability and reduce future issues. Image Creation & Software Deployment : Assist in creating and setting up new system images and support software deployment, including antivirus installations. Escalation Management : Escalate unresolved technical problems to senior engineers or vendors as needed for timely resolution. Service Level Agreement (SLA) Compliance : Ensure incidents and service requests are handled within the defined SLA. Inventory : Assist in maintaining inventory of desktops, printers, and LAN infrastructure. Project Support : Participate in IT-related projects and provide technical assistance where needed.
Requirements
- Qualifications : Diploma or Bachelor’s degree in Computer Science / Information Technology, Engineering (Computer / Telecommunication), or equivalent.
- Experience : Entry-level (0-1 year experience), with a focus on basic IT troubleshooting and customer support.
- Technical Knowledge : Familiarity with basic troubleshooting methods and common Microsoft desktop applications.
- Communication Skills : Ability to communicate clearly, both in written and verbal formats.
- Work Environment Adaptability : Capable of working in fast-paced environments and adapting to user needs.
- Independent Work : Ability to take ownership of tasks and work with minimal supervision.
- Travelling : Applicant must be willing to travel and possess own transport.
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Technical Support Engineer • Malaysia, Malaysia
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