Customer Service Consultant

Overview

We are representing our client, a leading health technology company specializing in medical benefits administration. They are looking for a potential candidate to fill the position of Customer Service Consultant , based in Mid Valley City, Kuala Lumpur .

Salary : Up to RM5,000

Working days : 5 days (24 hours rotational shift schedule)

Channel : Email & inbound phone call enquiries. Outbound call for follow up cases.

Benefits :

EPF & Socso

Responsibilities

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or clients feedback and complaints in a professional manner
• Perform post-case administration for future reference

Qualifications

• Diploma or Degree in any field. Relevant insurance certification will be an advantage
• SPM holders with experience can be considered
• Minimum 3 to 5 years of experience in customer service in a contact center
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Proficient in spoken and written English
• Mandarin speaking is an advantage - as you will be dealing with Chinese customers

Interested candidates may apply online or share your resume to / / /

Only shortlisted candidates will be notified.

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