Assistant Manager, Customer Promise - Medical Reimbursement & Accident

Overview

Assistant Manager, Customer Promise - Medical Reimbursement & Accident

Join to apply for the Assistant Manager, Customer Promise - Medical Reimbursement & Accident role at Prudential Assurance Malaysia Berhad. Prudential’s purpose is to be partners for every life and protectors for every future, with a culture that celebrates diversity and inclusion and supports career growth. We provide a platform for our people to do their best work and make an impact to the business.

The incumbent is responsible to provide efficient and effective support to the Company goals by meeting and exceeding their expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.

Position Summary

• Claims Examination
• Claims Recommendation
• Claims Approval within authority limit

Responsibilities

Qualifications

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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