Customer Care Executive

Company Description

Winner Venture Sdn Bhd (WV) is a rapidly growing co‑branding mobile prepaid service provider in Malaysia, established in 2018. Our mission is to offer passive income opportunities to Malaysians by expanding beyond the mobile prepaid industry. Our goal is to become an integral part of Malaysia’s everyday life. We’re also investing in diverse industries through the development of digitalised referral marketing systems, covering mobile prepaid with complimentary insurance coverage, business solutions, and digital products.

Role Description

This is a full‑time on‑site role located in Kuala Lumpur as Customer Care Executive.

Responsibilities

• Resolve product or service problems by clarifying customers’ complaint, determining root cause, selecting and explaining the best solution to solve the problem; following up to ensure timely resolution. Resolve customer complaints via phone call, email, and live chats.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing inquiries and reviews via Facebook and other social media platforms.
• Responsible to provide customers information about products and services, and also assisting customers with complaints, questions, or requests. Follow up end to end.
• Guide customers through troubleshooting, navigating the company site or using the products or services.
• Ensuring interaction quality are well taken care while within our SLA.
• Constantly evaluate and identify opportunities to improve processes that positively enhance customer and partner experience.

Qualifications

Benefits

Seniority Level

Entry level

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