Senior Executive, Regional Control Tower AP

Senior Executive, Regional Control Tower AP

Join to apply for the Senior Executive, Regional Control Tower AP role at DHL Global Forwarding .

Responsibilities :

• Owns end-to-end shipment monitoring and milestone visibility
• Drives Hypercare and Proactive Escalation routines
• Maintains customer dashboards and exception logs
• Direct point of contact for assigned strategic accounts
• Engages with stations and gateways to resolve issues pre-emptively
• Leads resolution and root cause analysis on service failures
• Escalates performance risks to Customer Operations or Stations
• Accountable for customer experience and SLA performance across all three pillars
• Drives cross-functional alignment
• Owns escalation resolution across Control Tower and Implementation scope
• Guides regional / global dashboards, cost-to-serve transparency

Seniority level

Executive

Employment type

Full-time

Job function

Accounting / Auditing and Finance

Industries

Transportation, Logistics, Supply Chain and Storage

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