Senior Executive, Regional Control Tower AP
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Responsibilities :
- Owns end-to-end shipment monitoring and milestone visibility
- Drives Hypercare and Proactive Escalation routines
- Maintains customer dashboards and exception logs
- Direct point of contact for assigned strategic accounts
- Engages with stations and gateways to resolve issues pre-emptively
- Leads resolution and root cause analysis on service failures
- Escalates performance risks to Customer Operations or Stations
- Accountable for customer experience and SLA performance across all three pillars
- Drives cross-functional alignment
- Owns escalation resolution across Control Tower and Implementation scope
- Guides regional / global dashboards, cost-to-serve transparency
Seniority level
Executive
Employment type
Full-time
Job function
Accounting / Auditing and Finance
Industries
Transportation, Logistics, Supply Chain and Storage
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