Overview
Mesra Retail & Cafe – Bandar Baru Bangi, Selangor
Service Crew (Back-of-House) is responsible for food preparation, cooking, assembling menu items, and maintaining kitchen cleanliness and safety. This role is critical in ensuring food is prepared quickly, safely, and consistently according to QSR brand standards and Standard Operating Procedures (SOPs).
Requirements
- SPM or equivalent; additional customer service or food handling training is a plus.
- Must be able to speak and understand basic English and Bahasa Malaysia.
- Minimum 1 year of working experience in the pizza or fast food is added advantage.
- Basic food handling certification is an advantage.
- Good communication and interpersonal skills.
- Friendly, positive attitude with a customer-first mindset.
- Ability to work quickly and efficiently in a high-volume environment.
- Team player with a positive attitude.
- Basic math skills for handling payments and orders.
- Willing to work shifts, weekends, and public holidays.
Responsibilities
Food Preparation & Cooking : Prepare ingredients (e.g., cutting, marinating, thawing) based on prep lists; Cook menu items following SOPs for consistency in taste, portion, and quality; Assemble orders promptly and accurately during service times; Ensure timely replenishment of food items based on service demand; All products need to be prepared to Brand standards at all times.Inventory Support : Monitor inventory levels for kitchen supplies and raw materials; Assist in receiving, checking, and storing deliveries according to FIFO; Report low stock, spoilage, or expired items to the Restaurant Manager.Food Safety & Hygiene : Follow all food safety protocols, including proper handling, storage, labeling, and temperature checks; Use gloves, hairnets, and other PPE as per company and regulatory hygiene standards; Perform routine cleaning and sanitizing of kitchen equipment and utensils; Adhere to the cleaning schedule and compliance checklists; Operate assigned kitchen stations during shifts; Maintain cleanliness and readiness of workstations; Perform opening and closing duties; Coordinate with front-of-house crew to ensure seamless order preparation and delivery; Provide support to other kitchen sections or switch stations when needed; Attend briefings and training; support team targets.Benefits
EPF, EIS and SOCSOComprehensive Medical Benefits for Employees & DependentsDental and OpticalInsurance Coverage & Maternity CoveragePerformance BonusPersonal Data Protection
Mesra Retail & Café Sdn Bhd is committed to the protection of Personal Data and compliance with the Personal Data Protection Act 2010. Any Personal Data collected, stored, processed and used for the purpose of this registration / application shall comply with the Act and be used within Mesra Retail & Café Sdn Bhd. By applying, you agree to the data privacy statement.
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