Talent.com
Customer Service Specialist (Live Chat)
Customer Service Specialist (Live Chat)TDCX • Kuala Lumpur, Kuala Lumpur, Malaysia
Customer Service Specialist (Live Chat)

Customer Service Specialist (Live Chat)

TDCX • Kuala Lumpur, Kuala Lumpur, Malaysia
26 days ago
Job description

About the Role

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore .

Top Reasons to Work with TDCX

  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World‑class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy‑to‑access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field
  • Join a global company, winner of hundreds of industry awards

What Is Your Mission?

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow‑up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
  • Who Are We Looking For?

  • Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • Possess strong time management skills and motivated to exceed expectations.
  • Ability to multi‑task and use information provided by customers to tailor responses and actions to meet specific needs.
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
  • Excellent verbal and written communication skills in English and the language of the supporting market.
  • About TDCX

    Singapore‑headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e‑commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

    With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

    Seniority Level

    Mid‑Senior level

    Employment Type

    Full‑time

    Job Function

    Customer Service

    Industries

    Consumer Services, Financial Services, and Outsourcing and Offshoring Consulting

    #J-18808-Ljbffr

    Create a job alert for this search

    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia

    Related jobs
    Customer Service Specialist (German Market)

    Customer Service Specialist (German Market)

    DAS Umbrella • Puchong, Selangor, Malaysia
    Customer Service Specialist (German Market).We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team. This is a full-time, remote position that invo...Show more
    Last updated: 30+ days ago • Promoted
    Advisor I, Chat Support

    Advisor I, Chat Support

    Concentrix Malaysia • Malaysia, Federal Territory of Kuala Lumpur, MY
    Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). Clarify customer requirements; probe for understanding, use ...Show more
    Last updated: 30+ days ago
    Customer Service (Live Chat)

    Customer Service (Live Chat)

    Unity Sphere Sdn Bhd • Cheras, Kuala Lumpur, Malaysia
    SPM or above qualification, or at least 1 year of related working experience.Good communication skills in English and Mandarin. Friendly, patient, and customer-oriented personality.Able to multitask...Show more
    Last updated: 22 days ago • Promoted
    Remote Live-Chat Specialist Multilingual Support

    Remote Live-Chat Specialist Multilingual Support

    Alpha Iota BPO • Puchong, Selangor, Malaysia
    A leading outsourcing company in Kuala Lumpur is seeking individuals for customer service roles.You will engage with customers via live chat, ensuring their satisfaction and delivering accurate inf...Show more
    Last updated: 3 days ago • Promoted
    Customer Service Representative (Live Chat)

    Customer Service Representative (Live Chat)

    UOB • Kuala Lumpur, Kuala Lumpur, Malaysia
    United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.In...Show more
    Last updated: 30+ days ago • Promoted
    Chatbot Sales Specialist

    Chatbot Sales Specialist

    Insider • Kuala Lumpur, Kuala Lumpur, Malaysia
    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. We are Insider, a B2B SaaS company that drives growth for its clie...Show more
    Last updated: 28 days ago • Promoted
    Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang)

    Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang)

    Shopee • Kuala Lumpur, Kuala Lumpur, Malaysia
    Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang). Collaborated with cross-functional teams, including Customer Service, ...Show more
    Last updated: 30+ days ago • Promoted
    Chatbot Specialist

    Chatbot Specialist

    OKX • Kuala Lumpur, Kuala Lumpur, Malaysia
    At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving mill...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative (Live Chat)

    Customer Service Representative (Live Chat)

    Unity Sphere Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
    Who We AreWe are a fast-growing cloud services company with clients across Asia.Our Customer Support Analyst (Mandarin Speaker) team is not just about Live Chat—it’s about handling data, solving pr...Show more
    Last updated: 20 days ago • Promoted
    Crypto Chat Support Pro — Remote & Flexible

    Crypto Chat Support Pro — Remote & Flexible

    SupportYourApp • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading customer support service provider is seeking a Customer Support Specialist to assist in crypto trading.Responsibilities include providing support via live chat, handling customer inquirie...Show more
    Last updated: 16 hours ago • Promoted • New!
    Customer Experience Specialist : Email & Live Chat

    Customer Experience Specialist : Email & Live Chat

    TDCX • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading BPO company in Kuala Lumpur is seeking a Customer Service Specialist to provide excellent support via email and livechat. The role requires strong communication skills, problem-solving abi...Show more
    Last updated: 1 day ago • Promoted
    Customer Complaint Specialist

    Customer Complaint Specialist

    OX Human Resources Consultancies • Kuala Lumpur, Kuala Lumpur, Malaysia
    Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Monitor and optimize OTC payment channel transaction processes to ensure efficiency and security. Analyze market trends and adjust...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Specialist (Email & Livechat)

    Customer Service Specialist (Email & Livechat)

    TDCX • Kuala Lumpur, Kuala Lumpur, Malaysia
    Customer Service Specialist (Email & Livechat).Singapore-headquartered TDCX is a leading global BPO company that provides customer experience (CX) solutions, sales and digital marketing services, a...Show more
    Last updated: 30+ days ago • Promoted
    WeChat - Customer Service Specialist (3rd Party Contract - 1 Year Renewable)

    WeChat - Customer Service Specialist (3rd Party Contract - 1 Year Renewable)

    Tencent • Kuala Lumpur, Kuala Lumpur, Malaysia
    WeChat - Customer Service Specialist (3rd Party Contract - 1 Year Renewable).Location : Federal Territory of Kuala Lumpur, Malaysia. Get AI-powered advice on this job and more exclusive features.Tenc...Show more
    Last updated: 30+ days ago • Promoted
    Voice of Customer Ops Specialist : Data-Driven UX Impact

    Voice of Customer Ops Specialist : Data-Driven UX Impact

    OKX • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading crypto exchange in Kuala Lumpur seeks a Specialist in Operational Excellence.The role involves analyzing customer feedback and collaborating with operations and product teams to enhance u...Show more
    Last updated: 4 days ago • Promoted
    Taiwan Vendor Partner Support — Chat Specialist

    Taiwan Vendor Partner Support — Chat Specialist

    Concentrix • Kuala Lumpur, Kuala Lumpur, Malaysia
    A customer service company in Kuala Lumpur is seeking a Partner Service Chat Support for the Taiwan Market.The ideal candidate should have an SPM or Diploma certificate, and be fluent in Basic Engl...Show more
    Last updated: 2 days ago • Promoted
    Specialist, Operational Excellence (Voice of Customer)

    Specialist, Operational Excellence (Voice of Customer)

    OKX • Kuala Lumpur, Kuala Lumpur, Malaysia
    OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pair...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Live-Chat Support Specialist : Client Success

    Bilingual Live-Chat Support Specialist : Client Success

    Justforex • Petaling Jaya, Selangor, Malaysia
    A dynamic financial services company in Malaysia is seeking a Customer Support Specialist to assist clients via live chat. The ideal candidate must be proficient in Bahasa (Malaysia) and English, po...Show more
    Last updated: 14 hours ago • Promoted • New!