Senior Officer / Team Member (Manager) - HOSC, Channel Operations Centre

Senior Officer / Team Member (Manager) - HOSC, Channel Operations Centre

Job Description : You will be part of the Channel Operations Centre Hub Operations Service Centre, a backroom operations unit, to support processing of customer claims from the Self‑service machines (ATM / CDM).

Your key responsibilities include :

• Review and approve customer withdrawal and deposit claims submitted through touchpoints and various channels
• Access application systems, both web‑based and host screens for transaction processing.
• Exercise vigilance when performing transactions and report any unusual or suspicious transactions immediately to supervisor
• Ensure all incoming instructions are processed within defined SLA and accurately.
• Perform end‑of‑day reconciliation for all transactions processed by team.
• Handle communications to and from internal departments.

Job Requirements

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