Head, Operations & Strategy
BjakPetaling Jaya, Selangor, Malaysia1 day ago
Job descriptionStrategic Planning & Execution Convert strategic plans into actionable operational roadmaps. Identify process gaps, eliminate inefficiencies, and scale high‑impact initiatives. Ensure timely alignment and delivery across departments. Operational Management Manage timelines, reporting, collections, and invoice issuance. Establish standard operating procedures and monitor performance. Drive execution discipline and consistency across teams. Financial & Resource Management Ensure timely and accurate documentation of financial activities. Collaborate with Finance to manage budgets and optimize spending. Provide regular performance and progress updates to senior management. Executive Enablement Prioritize and manage the CEO’s operational agenda and communication. Draft professional materials for internal teams, partners, and board members. Cross‑Functional Leadership Work closely with department heads to resolve issues and maintain progress. Strengthen collaboration between Finance, HR, Marketing, Operations, and Medical Affairs. Reporting & Analysis Identify trends, issues, and opportunities for improvement. Conduct client and stakeholder feedback sessions to enhance service quality. Project Ownership Build and implement operational systems that support scaling. Ensure projects are delivered on time and produce measurable outcomes. Own your work and move fast to make things happen. Stay adaptable when things change because they will. Communicate clearly and stay calm when things get intense. Think like a founder : proactive, hands‑on, and focused on results. Don’t watch the clock, you care about getting it done right. 5+ years in consulting, business operations, or strategy (startup or high‑growth preferred). Proven ability to lead complex, cross‑departmental initiatives. Strong analytical, problem‑solving, and communication skills. Experience working directly with senior executives. Deep understanding of operations, finance, and execution strategy. Sound judgment, discretion, and reliability in high‑stakes work. Bonus : Experience in fintech, digital platforms, or founder‑led companies. Competitive, performance‑based compensation. Direct involvement in company strategy and execution. Opportunity to shape high‑impact, cross‑functional initiatives. Career progression toward GM, COO, or other senior roles. A culture built on speed, ownership, and accountability. Flat structure — no politics, just results.
At BJAK, we’re building Southeast Asia’s leading digital financial platform at speed. Our mission is to simplify access to insurance and financial services for millions. As the Business Operations Manager, you’ll work directly with the founder to turn strategy into execution and execution into measurable results.
This is not a coordinator position. As Head, Operations & Strategy, you’ll drive clarity, alignment, and operational excellence across departments, ensuring the company moves fast and scales efficiently.
Why This Role Matters
- Turn the CEO’s vision into clear operational priorities.
- Drive company-wide execution and accountability.
- Oversee and optimize operations across multiple departments.
- Identify bottlenecks, solve problems, and implement scalable systems.
- Ensure every initiative moves the company closer to its goals.
Key Responsibilities
Work with the CEO to define and track strategic goals, OKRs, and company initiatives.
Oversee daily operations to ensure productivity and compliance.
Oversee billing, collections, and operational cost management.
Prepare data, analysis, and recommendations for executive decision‑making.
Lead and structure leadership meetings, off‑sites, and project reviews.
Track and report operational performance metrics.
Lead strategic, cross‑functional projects from start to completion.
You Will Thrive Here If You…
What You Bring
Why Join Us
If you’re ready to lead from behind the scenes and drive real impact, join us at BJAK.
#J-18808-Ljbffr
Create a job alert for this search
Operation • Petaling Jaya, Selangor, Malaysia
Related jobs
- Promoted
Head of Retail Operations
Heinemann Asia Pacific Pte LtdSepang, Selangor, Malaysia Direct message the job poster from Heinemann Asia Pacific Pte Ltd.Passionate in driving strategic growth through people and culture.
As a member of our family-owned business, you will work to streng...Show moreLast updated: 30+ days ago
- Promoted
Head of Operational Excellence
AIA Hong KongCyberjaya, Selangor, Malaysia At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.It’s about finding new ways to not only better people's lives, but to better the communities an...Show moreLast updated: 28 days ago
- Promoted
Head of CX Operations
CelcomDigiPetaling Jaya, Selangor, Malaysia As Head of CX Operations at CelcomDigi, you will lead end-to-end customer support operations across multiple channels.You’ll be responsible for driving strategic efficiency, optimizing cost and per...Show moreLast updated: 30+ days ago
- Promoted
Head of Strategic Initiatives
PT Mitrausaha Indonesia GrupKuala Lumpur, Kuala Lumpur, Malaysia SME digital finance platform in Southeast Asia.We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Kh...Show moreLast updated: 30+ days ago
- Promoted
Head of Operations Crypto
Monfi Digital BankKuala Lumpur, Kuala Lumpur, Malaysia Monfi Digital Bank is a licensed bank by Labuan LFSA with full banking activities and a crypto license.This is a full-time on-site role for a Head of Operations Crypto at Monfi Digital Bank, locate...Show moreLast updated: 23 days ago
- Promoted
Head of Operation Division
RenorumahKuala Lumpur, Kuala Lumpur, Malaysia Head of Operation Division – Manager.Lead, direct and communicate with Operation Division Team (Design, Contract & Procurement, Project Team).
Manage and control the time, cost, quality and risks ac...Show moreLast updated: 1 day ago
- Promoted
Head of Strategic Initiatives
Funding Societies Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia SME digital finance platform in Southeast Asia.We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Kh...Show moreLast updated: 30+ days ago
- Promoted
Head of Operations (4PL)
BDP InternationalKuala Lumpur, Kuala Lumpur, Malaysia Job Title : Head of Operations (4PL).As part of the development of Bridgenet Services (BNS) we are seeking to recruit a head of operations (4PL) based in Malaysia who will be responsible for managin...Show moreLast updated: 30+ days ago
- Promoted
Head of Operations (4PL)
PSA BDPKuala Lumpur, Kuala Lumpur, Malaysia As part of the development of Bridgenet Services (BNS) we are seeking to recruit a Head of Operations (4PL) based in Malaysia who will be responsible for managing a team of supply-chain analysts in...Show moreLast updated: 30+ days ago
- Promoted
Head of Risk & Compliance Operations
Women in PaymentsKuala Lumpur, Kuala Lumpur, Malaysia We are hiring a Head of Risk & Compliance Operations to lead and uplift our control frameworks across Onboarding (KYC / KYB), Anti-Fraud, and Transaction Monitoring (TM).
This role is responsible for ...Show moreLast updated: 30+ days ago
- Promoted
Head of Revenue Operations
QuantiosSeri Kembangan, Selangor, Malaysia The Revenue Operations Lead will serve as a strategic partner to the Chief Revenue Officer, playing a pivotal role in optimising and scaling our sales and marketing operations.This is a newly creat...Show moreLast updated: 9 days ago
- Promoted
Head, Operational Strategy Deployment
Head, Operational Strategy DeploymentPetaling Jaya, Selangor, Malaysia Add expected salary to your profile for insights.We value our people and encourage everyone to grow professionally.If you think this opportunity is right for you, we encourage you to apply!.Tracks ...Show moreLast updated: 30+ days ago
- Promoted
Head, Operations & Strategy
Bjak Sdn BhdPetaling Jaya, Selangor, Malaysia At BJAK, we’re building Southeast Asia’s leading digital financial platform at speed.Our mission is to simplify access to insurance and financial services for millions.
This is not a coordinator pos...Show moreLast updated: 1 day ago
- Promoted
Head of Unit Trust Operations
Hong Leong Asset ManagementKuala Lumpur, Kuala Lumpur, Malaysia Add expected salary to your profile for insights.Monitor processing of client on-boarding and transaction submission by cut-off time on a daily basis.
Perform screening checks on client applications...Show moreLast updated: 19 days ago
- Promoted
Head of Operations (COO)
RandstadKuala Lumpur, Kuala Lumpur, Malaysia The Regional Head of Operations, Asia is a strategic and operational leadership role.You will be accountable for establishing and managing a highly efficient, scalable, and customer-focused operati...Show moreLast updated: 19 days ago
- Promoted
Head of Operations (Finance focus)
Private AdvertiserKuala Lumpur, Kuala Lumpur, Malaysia Job Description : Head of Operations (Finance Focus).As Head of Operations, you will be responsible for overseeing Finance, HR, Customer Service, and SRE / DevOps / Analytics to ensure smooth and effici...Show moreLast updated: 19 days ago
- Promoted
Head of Operations APAC Live & Monetization, Trust & Safety
TikTokKuala Lumpur, Kuala Lumpur, Malaysia Head of Operations APAC Live & Monetization, Trust & Safety.TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Building a world where people can safely discover, create and connect.Th...Show moreLast updated: 30+ days ago
- Promoted
Regional Head of Transformation (Operations) - APAC
TENTEN PartnersKuala Lumpur, Kuala Lumpur, Malaysia Regional Head of Transformation (Operations) - APAC.Direct message the job poster from TENTEN Partners.Executive Search | Technology & Transformation - APAC.
One of our leading global insurance clie...Show moreLast updated: 14 days ago