Location
WPP Media Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job Title
HR Operations Executive
About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
Role Summary & Impact
The HR Operations Executive plays a vital role in ensuring the smooth execution of HR services and operational excellence across the employee lifecycle. This position supports a range of HR activities including benefits administration, insurance management, HRDF submissions, employee movement documentation, and HR process coordination. The ideal candidate demonstrates strong attention to detail, analytical thinking, and the ability to manage confidential information while collaborating effectively across teams and stakeholders. This position is critical to ensuring the smooth operational flow of our dynamic business and directly impacts the employee experience by providing essential support and fostering a trusted, efficient environment.
Core Values
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
Skills and Experience
This role reports to the Senior Manager, People Operations.
3 Best Things About the Job
Work in a dynamic environment alongside the most inspirational and talented people in the media industry.Take on a varied role where no two weeks are the same, with responsibility for key areas of our function and the opportunity to build relationships across all levels.Play a crucial role in ensuring the smooth functioning of the business, delivering impactful work that supports employees and operations.Measures of Success
In Three Months, You Would Have
Developed a thorough understanding of WPP Media’s teams and their functions.Started building strong working relationships with key internal stakeholders.Managed vendor relationships for employee insurance and benefits administration.Independently handled employee and leave-related queries.In Six Months, You Would Have
Mastered the administration of confidential master data, staff databases, and HR documentation, ensuring they are audit‑ready.Gained a solid understanding of end‑to‑end HR operations supporting the employee experience.Built strong, trusting relationships with team members and the wider Group.Demonstrated ownership in managing HRDF applications, insurance analysis and employee movement documentation independently.Responsibilities
Employee Lifecycle & HR Operations
Maintain and manage accurate HR records, including new hires, transfers, confirmations, terminations, and job classification changes.Oversee onboarding, internal movements, and off‑boarding activities to ensure a smooth employee experience.Prepare and issue employee movement, confirmation, and other HR‑related letters.Administer and update organizational charts, training databases, and employee master lists.Ensure HR documentation and processes comply with company policies and audit standards.Benefits, Insurance & HRDF
Manage employee benefits programmes, including medical, dental, and insurance coverage.Administer insurance enrolment for new hires, updates for movers and leavers, and removals for exiting employees.Liaise with insurance providers on policy updates, renewals, and claims management.Conduct insurance data analysis to monitor utilisation trends and identify optimisation opportunities.Manage HRDF applications, claims, and submissions, ensuring compliance and proper record‑keeping.Support year‑end benefit census activities and address employee queries related to benefits and insurance.HR Operations Support
Maintain employee data accuracy in HR systems and records.Support HR reporting, internal audits, and data‑driven initiatives.Contribute to continuous improvement of HR processes, documentation, and employee experience.Any other HR tasks as and when required.What You Will Need
Bachelor’s Degree in Human Resource Management, Business Administration, or a related field.1–2 years of experience in HR Operations or HR Administration.Prior experience in a media agency is advantageous but not mandatory.Solid understanding of HR processes, benefits administration, and HRDF procedures.Proficiency in Microsoft Office, particularly Excel; familiarity with HRIS systems is a plus.Strong administrative, analytical, and organisational skills with a keen eye for detail.Excellent interpersonal and communication skills, with the ability to build strong working relationships.Proven ability to manage multiple priorities in a fast‑paced environment while maintaining confidentiality and accuracy.Life At WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in‑office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal‑opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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Candidate Information
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Seniority level : Entry level
Employment type : Full‑time
Job function : Human Resources
Industries : Advertising Services
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