ENG-CHN Customer Service Executive

ENG-CHN Customer Service Executive

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

(This job post is for those who are fluent in English & Mandarin )

Company Description

Are you looking for an opportunity to make a difference in people’s lives? If so, we may be

the perfect place for you. We are Dateworks, an offline matchmaking agency specializing

in guiding people toward achieving their relationship goals.

Role Description

This is a full-time, on-site role for a Customer Service Executive based in WP. Kuala Lumpur.

• Handle customer inquiries.
• Support matchmaking processes by updating client profiles and schedules in the system.
• Assist in coordinating appointments, profiling sessions, and event registrations.
• Provide feedback and insights to help improve client engagement and satisfaction.
• Maintain accurate records of client communication and ensure data confidentiality.
• Occasionally assist at company events or activities to ensure client comfort and engagement.

Qualifications

The ideal candidate will have at least a year of customer service experience. You should also have :

Seniority level

Entry level

Employment type

Full-time

Industries

Consumer Services

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