Client Strategy Manager

NaluriisadigitalhealththerapeuticscompanyoperatingacrossSoutheastAsia. Weworkattheintersectionofmentalhealthandchronicdisease,combiningbehaviouralscience,psychology,data,anddigitaldesigntohelppopleadleadhealthierlives.

Type :

Full-time

What You’ll Be Doing :

• Ownend-to-endaccountabilityforhigh-valueclientaccounts,ensuringsustainedgrowth,satisfaction,andlong-termpartnership.
• Developanddrivestrategicaccountplanstailoredtoclientbusinessgoalsandalignedwithinternalcapabilities.
• Identifyandexecuteupsell,cross-sell,andrenewalopportunitiesthatdriverevenueexpansion.
• PartnerwithSales / BDtoco-createcommercialstrategies,pricing,andproposalsthatreflectclientneedsandinternalmargintargets.
• Serveastheprimaryrelationshipleadforkeyclients;trustedadvisor,notjustprojectcoordinator.
• Anticipateclientneeds,navigateambiguity,andproactivelyoffersolutionsthataddstrategicvalue.
• Trackandreportaccounthealth,usagemetrics,andsatisfactionKPIs;initiaterecoveryplanswhenneeded.
• Actasthevoiceoftheclientinternally;mobilisingTech,Ops,andProductteamstodeliverhigh-impactsolutions.
• Facilitatealignmentacrossdepartmentstoensureaseamlessclientexperienceandtimelyissueresolution
• Buildandmaintainscalableworkflowsforclientonboarding,engagement,andretention.
• Identifyprocessgapsorrisksandleadinitiativestoenhanceclientservicingandteamefficiency
• Mentorassociates,modelinghighstandardsinclientcomms,prioritisation,andproblem-solving.
• Leadbyexampleinupholdingclient-centricvalues,structuredthinking,andsolution-orientedexecution.

What We’re Looking For :

• 5+ years ofexperienceinKeyAccountManagementLead,ClientStrategy,orB2Brelationshipmanagement,ideallyinfast-pacedordigital-firstenvironments.
• Experiencedinleadinghigh-performingteamstoachievegrowthtargetsanddeliverexceptionaloutcomes.
• Proventrackrecordof owningandgrowingstrategicclientaccounts ,includingrenewals,upsells,andcross-functionaldelivery.
• Strongcommercialacumenwiththeabilitytobalance clientsatisfaction and businessprofitability .
• Bonusifyou’veworkedinhealthcare,digitalhealthorB2BSaaS
• Excellentinterpersonalandcommunicationskills;abletoconfidentlymanage C-levelstakeholders andleadcomplexconversations.
• Experienceworkingwith cross-functionalteams (e.g.,Tech,Ops,Product,BD)todriveclientoutcomesandoperationalalignment.
• Strong analyticalmindset withtheabilitytotranslateclientdataandengagementmetricsintostrategicinsights.
• Astrong biastoaction ,withapassionfordrivingmeaningfulchangeandresults
• Highlyorganisedandproactive,withabiasfor problem-solvingandownership .
• MedicalInsurance : Yourwell-beingisourpriority.
• Freeuseofourdigitalhealthcareapp,providing24 / 7accesstomedicalexperts.
• Freetherapysessions : Youmentalhealthmatterstoo!

Our Culture :

• Weempowerteamstoprioritisecustomervalueandplantheirwaytoachieveit.
• Weloveourget-togethers-betheyvirtualorphysical,overlunchoreveningoutings.
• Weencouragetheuseofourflexiblevacationdayspolicy!(justensureyourteamisn'tleftinthelurch)
• Wethriveonprincipleslike"ActlikeanOwner","KeepitSimple","TryandError","Failfast","DisagreeandCommit","ThinkBig"and"BiastoAction".

Our People :

We'readiversegroupofScubaDivers,Cooks,Travelers,andEnigmatologists(youmightneedtoGooglethat!),VideoGamerheroes,MovieBuffs,Readers,Swimmers,BoardGamers,MusicLovers,everyothervarietyofpeople.You'llfindafriendinsomeonehere!

Workingwithstate-of-the-artAItechnologiesandthelatesttools,you'llbelearningfromindustryexpertsinapracticaldata-drivenbusinessenvironment.Bringyourideas,seethemcometolife,andimpactourbusinessandthepeopleweserve.

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