Configuration Manager

SWIFTKuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Key Objectives

Continue day-to-day operations by collaborate with cross-functional teams in maintaining the configuration management database (CMDB) in ServiceNow to identify, track, manage and control configuration items throughout their lifecycle including conduct regular audits to verify the correctness, completeness, and compliance of configuration items, identifying and resolving any discrepancies or issues that arise.
Identify opportunities for process improvement and optimization within the configuration management process, recommending and implementing improvement as appropriate.
Stay up to date with industry’s best practices and trends in configuration management, evaluating and incorporating new tools and techniques as necessary.
To work together in designing and implementing CSDM model within our CMDB, and ensure CIs are identified, tracked and managed throughout their lifecycle to support the business services.
Be responsible for overall execution of the configuration management process on a day-to-day basis across SWIFT globally.
You need to have a strong understanding of configuration management principles, excellent problem-solving skills, and the ability to work effectively in a fast-paced and dynamic You need to have good communication skills that can interface with internal stakeholders with different business profiles.

Your responsibilities will be :

Administer the CMDB by working closely with other process leads and ensure that CIs specific information are accurate and consistently following the processes

Execute activities to identify new CI's and new CI relationships using automated tools or well-defined processes, as well as stale CI's and relationships

Performs reconciliation of CMDB data, ensuring exceptions are noted between CMDB, discovery information, and other authoritative sources

Perform activities to correct any gaps or inefficiencies in CMDB data, including Configuration Items and their respective attributes related to Vulnerability response initiative

Work closely with service owners to ensure the CI mappings are accurate and up to date which contributes to Vulnerability response initiative

Work closely with Security and Tooling team to work through any discovery blockers

Identify and maintain all assets and features associated with the Configuration Items (CIs)

Produce weekly, monthly, and quarterly reports on CI data accuracy including stale, orphan, and duplicate Cis

Create and update knowledge base articles to improve team effectiveness

Experience and Professional Knowledge

Minimum of 7 years’ experience in Configuration Management in banking & financial services industry

Extensive knowledge of the ServiceNow platform in specific to CMDB & CSDM.

Experienced in end-to-end operation of the CMDB

Experience and knowledge of change management principles, methodologies, tools and CMDB

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

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Manager • Kuala Lumpur, Kuala Lumpur, Malaysia