Talent.com
Customer Support Specialist
Customer Support SpecialistJustforex • Malacca City, Malacca, Malaysia
No longer accepting applications
Customer Support Specialist

Customer Support Specialist

Justforex • Malacca City, Malacca, Malaysia
30+ days ago
Job description
  • Efficiently respond and communicate with clients to understand and service their needs via livechat
  • Effectively analyse customer data to make appropriate recommendations and problem resolutions
  • Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
  • Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
  • Build rapport with clients and effectively diffuses conflict and opposition
  • Contribute to team effort by accomplishing related results as needed
  • Commit to meeting quality standards in processing customer adjustment
  • Requirements

    • Proficiency speaking and writing in Bahasa (Malaysia) and English
    • Able to identify ways of solving the problem and present the solution in a verbal and written manner
    • Strong interpersonal skills
    • High level of professionalism
    • Attention to detail and punctuality
    • Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
    • Stable internet connection
    • We offer

    • Working for a dynamically growing company
    • Challenging but exciting tasks with our own product
    • Trainee period
    • 8 shifts of annual leave per year
    • 8 shifts of sick leave per year
    • Working on a shift schedule (day and night shifts)
    • Professional education budget
    • Language learning budget
    • Wellness budget (gym membership, sports gear and related expenses)
    • Apply for Customer Support Specialist

      Full name

      Email

      Phone

      I have a link to a resume

      Attach a resume as a file

      I acknowledge that I have read, understood, and accepted the contents of the Privacy Notice , and I consent to the processing of my personal data as part of this application.

      #J-18808-Ljbffr

    Create a job alert for this search

    Customer Support Specialist • Malacca City, Malacca, Malaysia

    Related jobs
    Bilingual Customer Support Specialist

    Bilingual Customer Support Specialist

    DataAnnotation • Malacca City, Malacca, Malaysia
    Join to apply for the Bilingual Customer Support Specialist role at DataAnnotation.We are looking for a Bilingual Customer Support Specialist to join our team to train AI models.You will measure th...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support L2

    Customer Support L2

    Invisible Expert Marketplace • Malacca City, Malacca, Malaysia
    Get AI-powered advice on this job and more exclusive features.Join a dynamic project supporting cutting‑edge AI‑driven technology in the financial services industry. As the Customer Support L2, you ...Show more
    Last updated: 29 days ago • Promoted
    Remote Support Specialist

    Remote Support Specialist

    Abbott Laboratories • Malacca City, Malacca, Malaysia
    JOB DESCRIPTION : • • • •Core job responsibilities : • • • This position in Abbott Diagnostics Remote Services and Support team is responsible to provide accurate and timely assistance, technical informatio...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Agent

    Customer Support Agent

    Invisible Expert Marketplace • Malacca City, Malacca, Malaysia
    Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans. We are looking for a customer...Show more
    Last updated: 30+ days ago • Promoted
    Custom Broker

    Custom Broker

    DHL Freight • Malacca City, Malacca, Malaysia
    YOU TACKLE FOR QUALITY AND GREAT SERVICE.THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world’s most international company? A company that pioneered cross‑border e...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service

    Customer Service

    Talent Recruit • Melaka, Malacca, Malaysia
    Monday to Friday (830am - 530pm).Open to fresh graduates (Training provided).Respond to customer inquiries via phone, email, chat, and social media. Assist customers with product inquiries order tra...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Specialist

    Customer Support Specialist

    mx51 • Malacca City, Malacca, Malaysia
    We are building a payment platform that allows merchants to accept payments in-store, in-app and online, whilst consolidating all their data on a real-time business management dashboard.We care abo...Show more
    Last updated: 27 days ago • Promoted
    Logistics Customer Support Specialist — Remote-Friendly

    Logistics Customer Support Specialist — Remote-Friendly

    Businesslist • Malacca City, Malacca, Malaysia
    A leading logistics firm is seeking a Customer Support professional in Johor.You will manage customer inquiries, logistics vendor relationships, and ensure satisfaction across communication channel...Show more
    Last updated: 12 days ago • Promoted
    Permanent Work from Home - Cantonese Customer Support

    Permanent Work from Home - Cantonese Customer Support

    TP • Malacca City, Malacca, Malaysia
    Permanent Work from Home - Cantonese Customer Support.Competitive Salary + Language Allowance + Health Benefits.We are seeking a reliable and customer-oriented Support to be the first point of cont...Show more
    Last updated: 18 days ago • Promoted
    International Customs Specialist — Fast, Global Impact

    International Customs Specialist — Fast, Global Impact

    DHL Freight • Malacca City, Malacca, Malaysia
    A global logistics company seeks a Certified International Specialist in Malacca City, Malaysia.Your role includes managing customs clearance and providing advice across departments to enhance cust...Show more
    Last updated: 2 days ago • Promoted
    Remote-First Senior Backend Architect for AI Marketing

    Remote-First Senior Backend Architect for AI Marketing

    Needle • Malacca City, Malacca, Malaysia
    A cutting-edge marketing technology company is seeking a Senior Backend Engineer to architect their backend systems for an AI marketing engine. The ideal candidate will have experience with Python, ...Show more
    Last updated: 2 days ago • Promoted
    Junior Customer Support Specialist | Remote | AI SaaS Support

    Junior Customer Support Specialist | Remote | AI SaaS Support

    Process Street • Malacca City, Malacca, Malaysia
    Process Street is an AI software and compliance operations platform startup from San Francisco.We help our customers build, document, automate, and track recurring workflows.Our platform automates ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Support Agent - Remote

    Customer Support Agent - Remote

    Multiverse NV • Malacca City, Malacca, Malaysia
    Respond to player inquiries promptly via live chat, emails, and other communication platforms.Manage player expectations by providing timely updates and resolutions. Take ownership of incoming chats...Show more
    Last updated: 25 days ago • Promoted
    Customer Support Specialist (Mandarin & Malay Speaking)

    Customer Support Specialist (Mandarin & Malay Speaking)

    LittleLives Inc • Malacca City, Malacca, Malaysia
    LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a miss...Show more
    Last updated: 29 days ago • Promoted
    Bilingual Customer Support Specialist

    Bilingual Customer Support Specialist

    BingX • Malacca City, Malacca, Malaysia
    Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide.BingX offers diversified products and services, including spot, derivatives, copy trading, and a...Show more
    Last updated: 4 days ago • Promoted
    Remote Multilingual Customer Support Specialist

    Remote Multilingual Customer Support Specialist

    Hiredly X • Malacca City, Malacca, Malaysia
    A customer service platform is seeking a Customer Service Representative to provide professional responses to customer inquiries. Responsibilities include handling customer interactions, guiding use...Show more
    Last updated: 15 days ago • Promoted
    Customer Support Partner (Application Specialist)

    Customer Support Partner (Application Specialist)

    F. Hoffmann-La Roche Gruppe • Malacca City, Malacca, Malaysia
    At Roche you can show up as yourself, embraced for the unique qualities you bring.Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted ...Show more
    Last updated: 30+ days ago • Promoted
    Remote Customer Support Specialist (Multilingual)

    Remote Customer Support Specialist (Multilingual)

    Hiredly X • Malacca City, Malacca, Malaysia
    A leading service company in Kuala Lumpur is seeking a Customer Service Representative to deliver exceptional support and guidance to users. Responsibilities include responding to inquiries, maintai...Show more
    Last updated: 15 days ago • Promoted