Settlement Officer

About the company

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time‑consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role

We are seeking a proactive and detail‑oriented Settlement Officer to join our team. This role will play a critical part in ensuring the efficient execution of daily settlement activities, accurate reconciliation of accounts, and maintenance of financial records using Xero. The ideal candidate will be responsible for supporting payment processing with third‑party providers, responding to customer cases, and preparing transaction remittances.

Key Responsibilities

• Support the processing of withdrawal payments with third‑party Payment Service Providers (PSPs), following established procedures and security measures
• Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary
• Foster positive relationships with external service providers, facilitating effective communication and problem‑solving
• Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy
• Contribute to daily settlement procedures and data entry into the ledger system
• Perform daily settlement tasks under the supervision of senior staff members
• Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution
• Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.

Requirements

Benefits

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