Order to Cash Capability Manager, AMEA

Overview

Order to Cash Capability Manager, AMEA at Mondelēz International

You will be part of the AMEA Order to Cash function, driving process and capability excellence for Order to Cash, which includes Order Capture, Order Fulfilment, and Invoicing Processes & Systems.

How You Will Contribute

• Be the subject matter expert who will work closely with the markets OTC on process enhancements.
• Act as the single point of contact to the OTC teams, understanding their process pain points, and proposing solutions to simplify, automate and standardize the process.
• Support and drive the AMEA OTC functional agenda in collaboration with the global and enterprise towers.
• Implement necessary input, in-process and output metrics, scorecards and KPIs to ensure success tracking. Drive improvement plans for key KPIs (No Touch, CFR and OTIF). Excel customer service metrics and targets, service levels, efficiency, sustainability, business and sales.
• Work with cross-functional teams to bring better efficiency and process enhancements.
• Measure performance across Order to Cash and collaborate with the countries to identify and implement continuous improvement opportunities to increase performance and reduce the number of touches to orders and invoices.
• Ensure the correct process, systems and capability within Order to Cash as well as the customer collaboration framework to best serve our customers.
• Lead Sustainability Plan for OTC processes, including ongoing training, assessment, internal audit and reviews.
• Provide coaching, counsel and training to reinforce good business practices and processes across the end-to-end supply chain.
• Partner with Accenture on delivering best in class Order to Cash management.
• Support S4 Hana requirements and discussions as voice of AMEA markets.

Career Experience Required

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region comprises six business units, with more than 21,000 employees and operations in more than 27 countries. Mondelēz International is known for brands such as Oreo, belVita, Cadbury, Cadbury Dairy Milk, Milka, Halls, Tang and Philadelphia. We are also proud to be named a Top Employer in many of our markets. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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