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Provider Business Partnering, Consultant
Provider Business Partnering, ConsultantAIA Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
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Provider Business Partnering, Consultant

Provider Business Partnering, Consultant

AIA Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
11 days ago
Job description

Provider Business Partnering, Consultant

Employer : AIA Malaysia

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About The Role

To manage and enhance relationships with healthcare panel providers, particularly hospitals, ensuring alignment with organizational goals, cost efficiency, and high-quality service delivery.

Responsibilities

  • Panel Provider Management

Evaluate and assess new panel provider applications in accordance with established credentialing guidelines.

  • Coordinate documentation and facilitate site visits to support the Hospital Specialist Review Committee in provider selection and review.
  • Provider Engagement & Performance Management
  • Develop and deliver performance review presentations using internal dashboards and analytics to communicate AIA’s strategic direction, process updates, and performance expectations.

  • Monitor and analyze provider performance, focusing on :
  • Claims utilization trends

  • Service quality and turnaround times
  • Adherence to fee schedules
  • Detection and mitigation of potential fraud or abuse
  • Other indicators related to panel provider's performance
  • Provide constructive feedback and collaborate with providers on continuous improvement initiatives.
  • Alliance & Relationship Management
  • Foster strong, collaborative, and mutually beneficial relationships with healthcare providers.

  • Enhance coordination between internal stakeholders (e.g., agencies, corporate clients) and Preferred Providers.
  • Lead initiatives to promote steerage towards Preferred Providers, optimizing service quality and cost-effectiveness.
  • Cost & Network Strategy Management
  • Support the implementation of the Network Strategy to meet medical cost containment and inflation control targets.

  • Contribute to special projects aimed at driving cost savings and enhancing the efficiency of medical cost management.
  • Qualifications

  • Bachelor’s degree in healthcare management, business administration, or a related field.
  • Minimum 5 years of experience in hospital operations, insurance, or healthcare industry.
  • Preferred background : Medical doctor, nurse, or experienced professional in hospital billing, claims, or provider network management.
  • Strong understanding of hospital billing practices, medical claims processes, and insurance fraud detection.
  • Excellent interpersonal and negotiation skills to manage hospital relationships effectively.
  • Strong problem-solving abilities and attention to detail.
  • Effective communication and training capabilities.
  • Ability to analyse medical and financial data to support cost containment initiatives.
  • Seniority Level

    Mid-Senior level

    Employment Type

    Full-time

    Job Function

    Consulting, Information Technology, and Sales

    Industries

    Insurance

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    Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia

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