Manager, Customer Promise - Medical Reimbursement & Accident

Manager, Customer Promise - Medical Reimbursement & Accident

The incumbent is responsible to manage an efficient and effective Claims team by meeting and exceeding management’s expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.

Position Summary

• Claims Approval within authority limit
• Claims Recommendation to the next Level
• Planning overall strategy of the Unit
• Managing the day‑to‑day functions of the Unit which include people, system, procedures and others.

Principal Duties & Responsibilities

Benefits

A rewarding and fulfilling career awaits you. At Prudential, we believe in making a difference. Through the power of listening, we strive to build brighter futures, for our customers, for our employees, for our society. Built upon the values of mutual respect and understanding, we aim to cultivate an environment where our people can flourish in both their professional and personal lives. As a leading provider of financial solutions in Asia, Prudential offers ample opportunities for you to succeed and expand your career horizons.

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