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Technical Operations Manager

Technical Operations Manager

Upscale Sdn BhdSelangor, Malaysia
6 hours ago
Job type
  • Quick Apply
Job description

Job Description :

  • Oversee RMA, helpdesk, and service operations ensuring SLA compliance.
  • Communicate directly with suppliers / vendors on RMA claims, escalations, and warranty parts.
  • Manage outsourced service centers and vendor coordination.
  • Lead and supervise engineers and helpdesk staff.
  • Report performance and escalations to Head of Operations & Supply Chain.

Required Skills :

  • 5-8 years of experience in technical operations / service management, preferably in POS, AIDC, or IT distribution.
  • Diploma / Degree in Engineering, IT, or related field.
  • Strong leadership, vendor management, and problem-solving skills.
  • Familiarity with vendor RMA processes and B2B SLA standards.
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    Technical Manager • Selangor, Malaysia

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