Banking Team Lead, HOSC, Channel Operations Centre

Banking Team Lead, HOSC, Channel Operations Centre

As a Team Lead in the Channel Operations Centre Hub Operations Service Centre, you will oversee a backroom operations unit dedicated to supporting the processing of customer claims from Self‑service machines, including ATMs and CDMs. Your role involves managing daily operational activities, ensuring efficient resource allocation, and maintaining service level agreements. You will act as the primary point of escalation for process issues and abnormalities, while also handling communications with internal stakeholders and external vendors. This position requires supervisory and administrative oversight, along with providing coaching and training to enhance team proficiency. You will also contribute to process improvement initiatives and participate in enhancement projects as needed.

What you will Do?

• Manage daily operational activities to ensure claims are processed within defined service level agreements.
• Review daily claims volume and allocate manpower effectively to meet operational demands.
• Serve as the escalation point for process breaks and abnormalities, ensuring timely resolution.
• Communicate effectively with internal stakeholders and external vendors to maintain operational efficiency.
• Provide coaching and training to team members to improve their proficiency and performance.

Your Skills

Interested?

If you are interested in this opportunity, please submit your complete application through our online platform or via email at

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