Customer Service SpecialistReSource Pro • Kuala Lumpur, Kuala Lumpur, Malaysia
Customer Service Specialist
ReSource Pro • Kuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaanRespond promptly to client requests and report to the supervisor in a timely manner if any issues are found. Track data via Case Tracker. Assist in effectively training others. Proficient in Microsoft Office (Excel, Word, PowerPoint). Strong English skills (both reading and writing) Candidates with relevant BPO experience are preferred, but outstanding fresh graduates will also be considered. Communication and customer service. Applied learning. Quality-oriented. Strong sense of responsibility
Customer Service Specialist
ReSource Pro Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia
Direct message the job poster from ReSource Pro
Process elementary insurance tasks and be responsible for meeting quality, quantity, and time deadlines. Communicate with the client via email. Report processing problems and take the initiative to seek solutions.
Responsibilities
Processing
Operate the client system and process elementary insurance tasks and activities for clients with minimal supervision.
- Follow established procedures and meet quality, quantity, and timeliness standard.
- Follow ReSource Pro’s Information Security policies / guidelines, as well as the client’s security requirements, policies, and practices that are provided to ReSource Pro and information security requirements.
Operation Optimization
Report processing problems and take the initiative to find solutions.
Customer Experience
Communicate with the client using clear, polite and well-organized English emails.
Others
Conduct assigned auditing.
Job Requirements
Working Hours
8AM-5PM from Monday to Friday
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industry
Insurance
Location
ReSource Pro Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia
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