Regional Head of Engineering, Ops & CX

The Regional Head of Engineering, Operations & Customer Experience will lead a team of managers and engineers across various technology domains. This role is pivotal in delivering highly scalable and available services and creating intuitive user experiences.

Responsibilities

• Lead a team of managers and engineers across different tech stacks (mobile, web and backend) to deliver highly scalable and available services and intuitive experiences for our users.
• Partner with cross functional leaders to build the product roadmap and set customer focussed metrics and robust experiment designs.
• Lead bi-annually planning and build a smooth execution plan with the team for securing the delivery of product and engineering roadmap, you are the ultimate owner of the successful delivery and rollout of your roadmap.
• Drive region-wide engineering initiatives by collaborating effectively with senior leaders across the company by employing your mastery of technologies, communicating your ideas effectively and driving alignment with key stakeholders to create successful outcomes.
• Set the engineering strategy and engineering excellence metrics and targets for the team, consistently raise the bar across testability, availability, security and code quality for your systems and modules.
• Attract and retain senior engineering talent, actively mentor and develop engineering talent in the team and across the organisation.
• Keep your teams, org structure and staffing aligned with business needs and quickly pivot teams to changing needs.

Requirements

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