Contact Center Manager - Mandarin

Job Description

If you have proven 1 year BPO Assistant Managerial experience, we have something for you!

Qualifications

• Bachelor’s degree or equivalent diploma
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity
• Strategic thinker with strong analytical and problem-solving skills
• 8+ years of experience in operations, preferably in BPO / ITES industry
• 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment
• Excellent written and verbal communication skills
• Preferred Requirements :
• Having high cultural awareness of political and social situations is a plus!
• Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
• Build a positive relation with Client in order to create new business opportunities
• Identify potential risks and opportunities of improvement in the process and suggest solutions

Responsibilities

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